Getting a personalised SmartCard
If you are new to enhanced Income Management, you will get a personalised SmartCard in the mail.
When you get your personalised SmartCard, you need to activate it. Follow the instructions included with your personalised SmartCard.
Getting a temporary SmartCard
You can access a temporary SmartCard if:
- your SmartCard is lost, stolen or damaged
- you are waiting for your personalised SmartCard to arrive in the mail.
If you go to a service centre
You can get a temporary SmartCard from these service centres in South Australia:
- Ceduna
- Coober Pedy
- Elizabeth
- Enfield
- Gawler
- Glenelg
- Kilkenny
- Marion
- Modbury
- Mt Barker
- Noarlunga
- Norwood
- Port Adelaide
- Port Augusta
- Port Pirie
- Salisbury
- Torrensville
- Whyalla.
If you get your temporary SmartCard from a service centre, we will activate it for you. You can use it straight away.
You will get a new personalised card in the mail. You will use your temporary SmartCard until you get your personalised SmartCard.
The temporary SmartCard will stop working once you activate your personalised SmartCard.
If you go to a participating agent
You can get a temporary SmartCard from one of these participating agents in South Australia:
- Amata
- Iwantja
- Kaltjiti
- Mimili
- Pipalyatjara
- Pukatja.
If you get your temporary SmartCard from a participating agent, you need to activate it before it will work.
Call the SmartCard eIM hotline to activate the card
You will get a new personalised card in the mail. You will use your temporary SmartCard until you get your personalised SmartCard.
The temporary SmartCard will stop working once you activate your personalised SmartCard.