You access your enhanced Income Management account with a SmartCard.
We can help you with the following:
- getting a new or replacement card
- activating your SmartCard
- checking your balance
- setting up direct debits
- transferring money from your account to another enhanced Income Management account
- setting up your access to the online portal
- setting up the SmartCard eIM app
- fixing any problems with the card
- reporting a lost or stolen card.
For more information:
- call the SmartCard eIM hotline
- visit a service centre
- go to the SmartCard website.