They ask you to share your personal information with them. This is a scam.
Scammers will set up accounts to look like Services Australia, myGov, Medicare, Centrelink or even our employees. These accounts will look convincing, but will have little differences in the name or the spelling of the username.
These accounts will often message you saying they can help if you click a link to chat with them., They’re really trying to steal your information.
We will never ask you to engage via direct message or private chat on social media. These aren’t secure ways to share information.
We won’t ask you to share personal details like your customer reference number (CRN), address, phone number or email address via social media.
We have a list of our verified social media accounts on our website. If the account isn’t on that list, then it isn’t us.
If you spot a social media profile pretending to be us, you can email reportascam@servicesaustralia.gov.au. They take action to combat scammers who target our customers.
Remember, it’s important to look out for signs that you may be talking to a scammer. If you identify a scammer, don’t respond.
Read more about other Services Australia scams.