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This service is unavailable, please try again later
If you have an Apple device and you get this message, you can update your device. The app only works with version iOS 13.0 and above. To find out your version, go to Settings > General > About.
If you have an Android device and you get this message, you can update your device. The app only works with version 8.0 and above.
Check the App Store or Google Play for version updates.
You can also check your signal or wireless connection.
If you still get the error message, read about customer service changes.
Session timeout
You’ll get this when your device is inactive for 15 minutes or more.
This is a security measure to protect your information.
Out of memory or insufficient memory
You’ll get this message if your device’s memory is full. It may stop you from using some of the app’s services, including taking photos of documents to upload.
Try to create space on your device by:
- removing apps you don’t use anymore
- deleting videos from your device.
Crashing or freezing
Turn your device off and on, and check your signal or wireless connection.
Always download updates when they’re available. You can allow automatic updates of the app on your device.