Express Plus Centrelink mobile app help - Manage where your payments are sent

If you have a Veteran Gold Card, you can’t update your bank details online. You can do this by calling us on the Centrelink older Australians line.

The bank or financial institution we send your payments to is also called a payment destination.

Before you start, make sure you have your new details, including all of the following:

• BSB number
• account number
• account name.

We recommend keeping your old account open until you get your first payment in your new account.

You must use an account that’s legally in your name or includes your name in a joint name. If you don’t have legal access to an account, contact us.

If you have a payment nominee, you won’t be able to update where we send your payments. You’ll need to contact us to discuss your options.

The screenshots in this guide are from an iOS device. Some screens may look different if you’re using an Android device.

Step 1: get started

In the app, your bank account details are known as payment destination.

Select Profile from your home screen.

Select Financial details.

Step 2: change payment destination

The Financial details screen shows your current payment destination details.

You can have multiple payment destinations. If you get multiple payments, you can have each payment go to a different destination. You can choose to update more than one payment destination. In this example, we’ll update only one.

You can select either:

• the arrow icon for the payment destination you want to update
• Home if you don’t want to update your payment destination and go back to your home screen.

Select the question mark icon if you need help.

In this example, we’ll select JobSeeker Payment as the payment destination to update.

Select OK to leave the app and securely go to your Centrelink online account on your mobile internet browser.

Select Cancel if you don’t want to continue.

The Payment Destination screen shows your current account details.

Select Update payment destination.

Select Begin to change your payment destination.

Read the information, then enter your new account details including all of the following:

• Account holder’s name(s)
• Branch code (BSB)
• Account number.

Then select Next.

Select Continue to review the information you’ve provided.

Step 3: review and submit

You need to check the details you’ve entered are correct before submitting.

Select Begin to review your payment destination change.

We’ll summarise the details you’ve told us. Read the summary and make sure it’s correct.

Select either:

• Edit payment destination details if the details are wrong and repeat Step 2
• Next if the details are correct.

Read the declaration. If you understand and agree with the declaration, select I have read and agree with the above conditions. Then select Submit.

We’ll give you a receipt to confirm your update. Make a note of the Receipt ID for your records.

Select any of the following options:

• Home to go back to your home screen
• Information you provided to view a summary of the details you’ve given us
• Save your receipt to keep a record of your update
• Return to Manage Payment Destination to go back to the Payment Destination screen.

Step 4: sign out

To sign out, select MENU on your home screen, then Return to myGov.

For your privacy and security, sign out when you’ve finished using your myGov account.

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.