Error messages

This service is unavailable, please try again later

If you have an Apple device and you get this alert, you can update your device. The app supports iOS 13 and above. To find out your version, go to Settings > General > About.

If you have an Android device and you get this alert, you can update your device. The app supports version 7.0 and above.

You can also check your signal or wireless connection.

Check the App Store or Google Play for version updates. You won’t be able to download the latest version of the app if your device doesn’t meet the minimum operating system requirements.

If you have an older device or operating system, you can:

• update the software available on your device
• use your web browser on your mobile device to access your Centrelink online account through myGov
• use your desktop computer to access your Centrelink online account through myGov.

You may not be able to update your operating system on an older device.

If you still get the error message, read about customer service changes.

Session timeout

You’ll get this when your device is inactive for 15 minutes or more.

This is a security measure to protect your information.

Out of memory or insufficient memory

You’ll get this message if your device’s memory is full. It may stop you from using some of the app’s features, including taking photos of documents to upload.

Try to create space on your device by:

• removing apps you don’t use anymore
• deleting videos from your device.

If you can’t access the Inbox

When you can’t access Inbox in the app, you need to follow these steps:

1. sign in to your myGov account
2. access your Centrelink letters from the Inbox.

Download pending issue on Android device

A download pending issue can happen with any app you try to update on your Android device.

If you have this issue when updating the Express Plus Centrelink mobile app from Google Play, try all of the following:

• power off, then power on your device
• disable the VPN app on your device and try again.

If you’re still having issues there’s some different things you can try.

Stop any installations and app updates you’re currently running.

Create space on your device by removing apps you don’t use anymore and deleting videos from your device.

Clear storage in the Google Play app. To do this, follow these steps:

1. select Settings, then Apps
2. find and select Google Play Store
3. select Storage
4. make sure Google Play is closed, then select Clear Cache.

Roll back recent updates from Google Play. To do this, follow these steps:

1. select Settings, then Apps
2. find and select the Google Play Store app
3. select the 3 dots at the top right of the screen
4. select Uninstall updates.

Turn off Wi-Fi and use mobile data to download the app update. Data charges may apply.

If you still can’t access the app after trying these troubleshooting steps, call us on the Online services support hotline and select option 3.