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The Australian Government is delivering the Digital ID program. Digital ID will give Australian people and businesses a single, secure way to access government and other services online. A Digital ID replaces the need for multiple logins across a range of government services.
The Department of Finance (Finance) is leading the Digital ID system. Finance will deliver it in partnership with us, the Australian Taxation Office, the Department of Home Affairs and the Department of Foreign Affairs and Trade. Read more about Digital ID on the Department of Finance Digital ID website.
We perform administrative and oversight functions on behalf of the Oversight Authority in the Digital ID system on a temporary basis.
This privacy notice sets out how we collect, hold, use and disclose personal information when performing these functions.
Separate privacy notices apply to other participants in the Digital ID system. Separate privacy notices also apply to the other roles Services Australia plays in the Digital ID system.
You can find out about the role each participant plays in the Digital ID system on the Department of Finance Digital Identity website.
What we collect
Collection of your personal information
We collect personal information from Digital ID program participants that have directly collected your personal information from:
- records of Digital ID activity
- account sign-in attempts
- identity verification attempts
- your device
- your consents
- pages you’ve accessed.
This includes:
- your name
- your email address
- your mobile phone number
- your device name, model, operating system and IP Address
- your Digital ID username and password.
Participants collect personal information to verify your identity under the Trusted Digital ID Framework on the Department of Finance Digital ID website.
Why we collect this information
We collect your personal information to perform certain functions and activities on behalf of the Oversight Authority, which maintains the integrity of the Digital ID system. We may need to transfer this information between participants or use your information to:
- respond to reported cyber security incidents and events
- investigate suspected identity or credential-related fraud incidents
- escalate service queries and requests
- monitor service availability
- coordinate system-wide responses to critical incidents.
We may also collect, use and disclose your personal information, where either:
- you have consented to the collection, use or disclosure for that purpose
- we’re required or authorised by law to collect, use or disclose your information for that purpose, including for the purpose of conducting investigations into suspected unlawful activity.
If we do not collect, use and disclose personal information, we may not be able to perform these functions and activities effectively. This may reduce the integrity of the Digital ID system.
We do not usually disclose personal information collected for Digital ID to overseas recipients.
How to view or correct your personal information
Our Privacy Policy has details about how you can access your personal information. It also tells you how you can ask us to correct your information, if it is wrong.
How to make a complaint or give feedback
Our Privacy Policy outlines how to complain about a breach of the Australian Privacy Principles in the Privacy Act. It also outlines how we deal with such a complaint.
You can read more about:
- your right to privacy, including why we collect, use and when we share your information
- our Privacy Policy, which includes more information about how we handle your personal information.