Write to us

Sometimes you might need to write to us or return mail to us that’s not for you. Find out how you can do this.

Centrelink

You can connect with us on social media.

Write to us:

Fax us on 1300 786 102.

Centrelink International Services

Write to us:

Fax us on 03 6222 2799 within Australia or +61 3 6222 2799 from outside Australia.

Centrelink Compensation Recovery

Write to us:

Fax us on 1300 788 118.

Home Equity Access Scheme

Write to us:

Medicare

Write to us:

Medicare Enrolment Services

Find out how to get a Medicare card and enrol in Medicare.

Send your completed form and documents to us by email or mail.

You can send us an email, with ‘Enrolment’ in the subject line, to mes@servicesaustralia.gov.au.

Mail to us:

Medicare Compensation Recovery

If you get a compensation payment of over $5,000, you may have to repay both:

• Medicare benefits
• associated care costs.

Read about Medicare Compensation Recovery.

The following email address is only for Medicare compensation recovery. We’ll only respond if we need more information. To maintain privacy, our responses will only be sent to you by mail. You can phone us with compensation enquiries or to ask about your case.

Email compensation.recovery@servicesaustralia.gov.au.

Write to us:

Fax us on 07 3004 5406.

Medicare Entitlement Statement

You need a Medicare Entitlement Statement if you’re not eligible for Medicare and want to claim a Medicare levy exemption.

Email mes@servicesaustralia.gov.au.

Write to us:

High Value Medicare Claim Services

To claim an individual Medicare benefit of $10,000 or more you need to complete the Medicare claim form (MS014).

Send your completed form to us by email or mail.

Email mps.assessing@servicesaustralia.gov.au.

Write to us:

Healthcare Identifiers Service

An Individual Healthcare Identifier (IHI) is a unique number used to identify an individual for health care purposes.

If you’re not eligible for Medicare or a DVA benefit, find out how to get an IHI.

Email healthcareidentifiers@servicesaustralia.gov.au for enquiries about:

• individual applications for Individual Healthcare Identifier (IHI) Service
• Provider Healthcare Identifiers.

Don’t include personal or sensitive information in an email to us. We can’t guarantee the security of information you send to us by email. Make sure any attachments are certified and in PDF format.

You can phone us if you have questions about healthcare identifiers.

Write to us:

Child Support

There are options to contact Child Support, including sending an online message.

Write to us:

Fax us on 1300 309 949 within Australia or +61 3 6216 0899 from outside Australia.

How to return mail to us

If you get mail to your address that isn’t for you or anyone living at the address, there are options to return it back to us safely.

Don’t open mail that’s not addressed to you.

You can return unopened mail to us using the return to sender service provided by Australia Post.

You can either:

• write return to sender - unknown at this address on the envelope and place it in an Australia Post red street posting box
• hand it in at any Australia Post Office to return to the agency.

You can also hand it in to us at any Services Australia service centre.

If you’ve opened the mail, please call us on our Services Australia Feedback and Complaint line. You can also visit a Services Australia service centre and we’ll provide instructions on what you need to do.

If you keep getting mail not for you, call us on our Services Australia Feedback and Complaint line.