For example, you must tell us if any of the following occurs:
- you change or correct your name
- your personal circumstances change
- you change your address
- you sell your principal home
- your income changes
- your care arrangements change
- your work or study load changes.
How and when to tell us
The easiest way to tell us about changes is online.
You can also call the Youth and Students line to replace your card or visit a service centre.
You need to tell us about the changes within 14 days.
If you don’t tell us about changes, we may stop your card when we find out about them. If you deliberately don’t tell us, we could charge you with fraud.
Read about how to avoid fraud.
Changing or correcting your name
It’s important to tell us if you change your legal name.
Contact numbers available on this page.
Youth and students line
Use this line for help with payments for students and trainees of any age, and job seekers under 22.
There are other ways you may want to contact us.