Who can get it

To get this Crisis Payment you must have experienced family and domestic violence and meet the other eligibility criteria.

Eligibility

You must meet all of the following:

  • be eligible for, or getting, an income support payment or ABSTUDY Living Allowance
  • be in severe financial hardship
  • have experienced family and domestic violence
  • be contactable by our social workers to assess your situation
  • be in one of the required living arrangements
  • be in Australia when the incident happened and when you submit your claim
  • contact us or make a claim within 7 days of your living arrangements changing.

You cannot get this payment if you have already reached the maximum number of Crisis Payments payable for an extreme circumstance.

You can read more about who else can help with family and domestic violence.

Living arrangements

You must be in one of these living arrangements to be eligible for this payment.

Contact us

To get this payment you must contact us within 7 days of your living arrangements changing.

We consider you to have made contact if you do one of these to get a payment or concession card:

  • begin a claim using your Centrelink online account
  • call us on your regular payment line
  • visit a service centre.

After contacting us, you must submit your claim within 14 days.

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Page last updated: 15 January 2025.
QC 52758