Getting financial help and information
You can get free financial help and information, find a financial counsellor or get help with debt.
What the Financial Information Service is
The Financial Information Service helps you make informed decisions about your finances.
Income Management and BasicsCard
You can no longer start on Income Management with a BasicsCard.
Centrelink online account help - Claim the Disaster Recovery Allowance
Instructions on how to claim the Disaster Recovery Allowance or New Zealand Disaster Recovery Allowance for an active disaster event using your Centrelink online account.
Avoid committing fraud
Do the right thing and avoid committing fraud by keeping your details with us up to date.
Centrelink impersonation phone call scams
You might get a call claiming to be from Services Australia.
Who can get NSW Ex-Tropical Cyclone Alfred, Mar 2025 - Australian Government Disaster Recovery Payment
You must meet eligibility rules to get Australian Government Disaster Recovery Payment (AGDRP).
If you disagree with a decision about early release of superannuation
We can’t change or review decisions by your super fund or the Australian Taxation Office (ATO) if they decide not to release your super early. You’ll need to contact them.
Who can get Nth Qld Floods, Jan - Feb 2025 - Australian Government Disaster Recovery Payment
You must meet eligibility rules to get Australian Government Disaster Recovery Payment (AGDRP).
Express Plus Centrelink mobile app help - Upload documents
Instructions to upload and submit documents using the Express Plus Centrelink mobile app.