Avoid and report scams
There are things you can do to protect yourself from scams and identity theft. You can report Services Australia scams to us to help protect others.
Fake information about Centrelink payments
There are unofficial websites and social media accounts online sharing fake information about Centrelink payments that aren’t real or no longer available.
How to protect against scams and identity theft
There are actions you can take to protect yourself from scams.
Robodebt class action settlement
The first robodebt class action settlement was approved in June 2021. Settlement payments were made in September 2022.
Paying bills using Centrepay
You can use the Centrepay bill paying service to pay any business registered to accept Centrepay as a payment method.
Set up Centrepay deductions
You can set up your own Centrepay deductions. Once you’ve arranged a Centrepay deduction, we pay the business for you, out of your Centrelink payment.
Exemptions for enhanced Income Management and SmartCard in the Northern Territory
Read about who can get an exemption from enhanced Income Management.
Addressing income apportionment
Learn more about the steps we’re taking to resolve the use of income apportionment and when debt activities will restart.
Robodebt class action
Information about the robodebt class action, also known as the Income Compliance class action.
Who can get enhanced Income Management and a SmartCard in the Bundaberg or Hervey Bay region of Queensland
If you live in the Bundaberg and Hervey Bay region of Queensland, you may be eligible to volunteer for enhanced Income Management.