What documents you’ll need
As you complete your FHA claim we’ll ask you to provide us with certain documents or information. We’ll tell you in the claim which documents we need. These will show as required in your claim.
You need to give us the required documents on the Next steps page in your online account. You need to provide these before you can submit your claim. Having them ready will help you finish your claim and speed up the process.
If you have any questions, or are having trouble getting the information you can call the Farmer Assistance Hotline.
Other documents you may need
You may need to give us other documents. These show as supplementary in the claim. You should try to give us your supplementary documents at the same time as the required documents. You’ll have 14 days after you submit your claim to submit these documents. We might be able to process your claim quicker if you give them to us at the same time.
We may ask you for further information as we work through your claim and assess your circumstances. We’ll try and call you first, but if we can’t call you we’ll write a letter. This letter may come to you through myGov or by post. If this happens, we’ll put your claim on hold. If you don’t give us the documents within 14 days of our request we may reject your claim.
What documents you might need
We’ve listed the documents and information we usually ask for. You may not need all of them.
Documents | Documents and forms you may need to provide |
---|---|
Identity |
|
Property and real estate |
|
Assets and liabilities |
|
Income and financials |
|
If you’re unsure which documents you need to give us, you can call the Farmer Assistance Hotline.
How to submit your documents
You can upload documents in your Centrelink online account or the Express Plus Centrelink mobile app. If you need help, read more about how to submit your Centrelink documents online.
You can send them to us by mail. Or you can give them to us by visiting a service centre or Agent.