Roles in the HI Service

This is usually the chief executive officer. They’re responsible for a seed organisation’s interaction with the HI Service and ensuring its network organisations, authorised employees and contracted service providers comply with legislation.

This is usually the practice manager. They’re responsible for keeping information about the organisation in the HI Service system up to date and making sure information about authorised employees is maintained.

This is usually the practice manager or other support staff. They’re responsible for:

• verifying patient information, including an existing patient’s Individual Healthcare identifier (HI)  
• searching for and retrieving an IHI for a new patient
• notifying the HI Service when a patient dies. 

This is someone who provides health care services to the public. They’re able to:

• add and maintain some health care identifier details in the HI Service
• search for the IHI of a patient they are providing health care to.

Organisations can also have Information Technology (IT) support organisations that provide services for them. An IT support organisation can have two types of roles.

A CSP manages or communicates health information for a health care provider.

A GSO provides infrastructure and information for the My Health Record system for a health care provider.