Progress and payment status of a claim

Check the progress and payment status of claims through different Medicare digital claiming channels.

You can follow up on the status of your Medicare Benefit Schedule (MBS) claims in several different claiming channels. These include:

  • Medicare Easyclaim
  • Medicare Online
  • Electronic Claim Lodgement and Information Processing Service Environment (ECLIPSE)
  • Webclaim.

Claiming channels

This table shows you which digital claiming channels you can use to make different types of claims.

Type of claimMedicare EasyclaimMedicare OnlineECLIPSEWebclaim
Bulk bill claims - 
no batching or storage required
YesYes 
Batching available
NoYes
Patient claimsYesYesYesYes
In-patient medical claims (IMC)NoNoYesNo
Department of Veterans’ Affairs (DVA) claimsNoYesYes 
Private Hospital and Day Procedure Centre claiming only
Yes
Australian Immunisation Register (AIR) informationNoYesNoNo
In-hospital Medicare Benefits Schedule (MBS) servicesNoYesYesYes
In-hospital claiming (IHC)NoNoYesNo

Verifying eligibility

This table shows which digital channels you can use to verify a patient’s eligibility.

Type of verification and eligibility checkMedicare EasyclaimMedicare OnlineECLIPSEWebclaim
Online Patient Verification (PVM) - MedicareNoYesYesYes
Online Patient Verification (PVF) - private health insurerNoNoYesNo
Online Patient Verification (OPV) - Medicare and private health insurerNoNoYesNo
Online Concessional VerificationYesYesNoYes
Online Eligibility Checking (OEC)NoNoYesNo

Making payments

This table shows which digital claiming channels you can use for different types of payments. It also shows you how long payments will take.

Type of paymentMedicare EasyclaimMedicare OnlineECLIPSEWebclaim
Bulk bill payments to health professional’s nominated bank accountYes 
2-3 working days
Yes 
2-3 working days
NoYes 
1-3 working days
Patient claim payments to claimant’s bank accountYes 
Almost immediately
Yes 
Usually next working day
Yes 
2-3 working days in-patient medical claims - patient claims (IMC PC) only
Yes 
1-3 working days
Payments to private health insurers and billing agents (IMC, AG, SC, MO and MB)NoNoYes 
Minimum government payment time of 10 days after date of lodgement
No
90 day pay doctor cheques schemeYesYesYesNo

Equipment details

This table shows the type of equipment you’ll need when using different digital claiming channels.

IT detailsMedicare Easyclaim using EFTPOS deviceMedicare Easyclaim using PMSMedicare OnlineECLIPSEWebclaim
Equipment
  • EFTPOS device
  • Internet connection
  • PC
  • Internet connection
  • EFTPOS device
  • Integrated PMS
  • PC
  • Internet connection
  • PMS with Medicare Online functions
  • PC
  • Internet connection
  • PMS with ECLIPSE functions
  • PC
  • Internet connection
SecurityTriple data encryption standard (DES)Triple DESProvider Digital Access (PRODA)PRODAPRODA
Page last updated: 26 November 2024.
QC 72016