PBS reason codes for Online PBS Authorities

Reject

1. The dose you have provided is not in a valid format.

2. Check that the dose you have provided is not greater than 6 characters, including decimals.

3. If you are providing the dose format in an alpha it must be either a ‘D’, ‘N’ or ‘X’. All other alphas are invalid.

4. If you are providing the dose format with a symbol it must be ‘+’ or a decimal point. All other characters are invalid.

5. If any of the above apply amend and resubmit the authority application.

Reject

1. If you are not the prescriber who requested the previous authority application, then the details cannot be provided for privacy reasons.

2. If you are the prescriber who requested the previous authority application check that the patient details and previous authority details you are searching for are correct.

3. Was the previous authority application written as a Streamlined Authority approval? If yes, there will be no record in the Online channel. The PBS website has more information about Streamlined Authorities.

4. Was the authority application you are searching for approved as a written or telephone approval prior to 1 July 2015? If yes, there will be no record in the Online channel.

Information

1. You have referred this authority application. Currently this functionality is not supported.

2. Refer to the Approved Prescriber Fix Instructions that were returned to you originally to resolve your enquiry.

Reject

1. The Authority Prescription Number you have provided may be an invalid number.

2. Confirm the authority prescription number you have entered matches the authority prescription number on the script.

3. Cancel this authority and rekey it with the correct authority prescription number.

Information

1. You have referred the authority application. Currently this functionality is not supported.

2. Amend your current authority application and resubmit if necessary.

Reject

1. This authority application has been marked as Duplicate by Services Australia and cannot be cancelled.

Reject

1. This previously approved authority application has been supplied and cannot be cancelled.

2. To prevent outstanding repeats from being supplied from this authority, use the Block function.

Information

1. This authority application was previously rejected and has now been approved.

Information

1. You have successfully cancelled this authority application.

Error

1. The item you have selected cannot be requested or amended by your user type via the Online channel.

2. Check the item details you have requested are correct, amend the item and search again if necessary.

3. Refer to the PBS website to confirm the item requirements.

4. If you need further assistance, please call PBS Authorities on 1800 888 333.

Reject

1. The hospital provider number you have submitted is not a valid number or is not approved to prescribe and supply Highly Specialised Drugs (HSD).

2. Check that the hospital provider number you have entered is correct. Amend and resubmit the authority application if necessary.

3. Contact the relevant hospital to confirm the correct hospital provider number and/or that they are approved to prescribe and supply HSDs.

Reject

1. You have selected a Highly Specialised Drug (HSD) and must provide the hospital provider number for the hospital you are prescribing this item from.

2. Check that you have selected the correct item as some items are listed in both the General Schedule and Section 100 HSD Schedule. Refer to the PBS website for more information.

3. Contact the hospital’s administration department if you do not know the hospital provider number.

Reject

1. The item code has not been provided for this application.

2. Correct any errors and resubmit.

3. If the error continues, please contact your software vendor for assistance.

Reject

1. The dose has not been provided for this application.

2. Correct any errors and resubmit.

3. If the error continues, please contact your software vendor for assistance.

Reject

1. There is an issue with the ingredient code provided for this application.

2. The ingredient code for the PBS item is an averaged priced item and contains extemporaneous ingredient. Format is alphanumeric.

3. Correct any errors and resubmit.

4. If the error continues, please contact your software vendor for assistance.

Reject

1. There is an issue with the Unique Authority Identifier not being supplied for this application.

2. Correct any errors and resubmit.

3. If the error continues, please contact your software vendor for assistance.

Reject

1. You have submitted an authority application and have not provided a name for the patient.

2. Provide the patient’s name as indicated on the Medicare card, amend and resubmit the authority application.

3. If the error continues, please contact your software vendor for assistance.

Warning

1. Check that the item you require is a Highly Specialised Drug (HSD) as some items are also listed in the General Schedule. Refer to the PBS website for more information.

2. If you require a HSD for your patient, you must supply the number of treatment days.

Reject

1. The quantity and/or repeats you are requesting is greater than that allowed via the Online PBS Authorities system.

2. Confirm the quantity and/or repeats you have entered, amend and resubmit the Authority application if necessary.

3. If you still require quantity and/or repeats greater than that allowable using the Online PBS Authorities system, you will need to call Services Australia on 1800 888 333.

Error

1. This previously approved Authority prescription has been supplied and cannot be amended.

2. You will need to submit a new authority application for your patient if necessary.

3. To prevent outstanding repeats from being supplied from this authority, use the Block function.

Reject

1. Check that the item and restriction you are selecting are correct at the date of prescribing. Refer to the PBS website for more information.

2. Amend and resubmit the Authority application.

Reject

1. Check that the patient meets the age requirements of the restriction. Refer to the restriction text through Online PBS Authorities system (OPA) or the PBS website for more information.

2. Check that you have selected the correct restriction for your patient. Refer to the PBS website for more information.

Reject

1. There is an issue with the restriction code provided for this application.

2. Please contact your software vendor for assistance.

Reject

1. Check that the patient meets the age requirements of the restriction. Refer to the restriction text through Online PBS Authorities system (OPA) or the PBS website for more information.

2. Check that you have selected the correct restriction for your patient. Refer to the PBS website for more information.

Reject

1. Check that the patient meets the sex requirements of the restriction. Refer to the restriction text through Online PBS Authorities system (OPA) or the PBS website for more information.

2. Check that you have selected the correct restriction for your patient. Refer to the PBS website for more information.

Reject

1. This authority application is for an extemporaneous prepared item, you will need to select the required ingredients from the Drug Tariff (ingredient/s). Refer to the PBS website for more information.

2. Amend the authority application ensuring your selected ingredients total 100% and resubmit.

Reject

1. This authority application is for an extemporaneous prepared item. You will need to specify the percentage of each ingredient from the Drug Tariff (ingredient/s) ensuring the total percentage of the extemporaneous preparation equals 100%. Refer to the Drug Tariff on the PBS website for more information.

2. Amend and resubmit the authority application if necessary.

Information

1. The restriction you’ve requested cannot be prescribed or amended by your user type in the Online channel.

2. Check the restriction details you have requested are correct, amend the item and restriction and resubmit if necessary.

3. Refer to the PBS website to confirm the restriction requirements.

4. If you need further assistance, please call PBS Authorities on 1800 888 333.

Reject

1. Authority comments cannot exceed 100 characters in length.

2. Amend authority comments and resubmit.

Reject

1. This previously cancelled authority application cannot be amended.

2. You will need to submit a new authority application for your patient if necessary.

Reject

1. Enter required quantity to continue authority application.

Error

1. The item you have requested cannot be prescribed or amended by your user type via the Online channel.

2. Check the item details you have supplied are correct, amend and resubmit if necessary.

3. Refer to the PBS website to confirm the restriction requirements.

4. If you need further assistance, please call PBS Authorities on 1800 888 333.

Reject

1. The prescriber number provided on the application is either incorrect or invalid.

2. Contact your software vendor for further assistance.

Information

1. You have successfully pended this authority application.

Reject

1. Your prescriber type (eg Dentist) does not have authority to prescribe via the Online channel.

2. Refer to for more information.

Reject

1. Prescriber details cannot be blank.

2. Check the prescriber details you have supplied are correct, amend and resubmit the Authority application if necessary.

3. If necessary contact Services Australia on 132 290 to confirm prescriber details.

Reject

1. The item you have requested has not been found in the PBS Schedule at the date of prescribing.

2. Check that you have entered the correct item details. Refer to the PBS website for more information. Amend and resubmit authority application if necessary.

3. Has the PBS Schedule data been updated in your software?

Reject

1. This item cannot be requested as a PBS Authority.

2. Refer to the PBS website for more information.

Reject

1. This Solvent Injection item cannot be approved.

2. There is no associated injectable available on the PBS Schedule for this Solvent Injectable item at the date of prescribing.

3. Refer to the PBS website for more information.

Reject

1. The solvent injection item being requested cannot be accessed via the Online channel.

2. Refer to the PBS website for more information. Amend and resubmit if necessary.

3. Has the PBS Schedule data been updated in your software?

Reject

1. Check that you have selected the correct item. Amend and resubmit the application if necessary.

2. Refer to the PBS website for more information.

Reject

1. This item is restricted to listed specialists as per PBS criteria.

2. Check that the prescriber details you have supplied are correct, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

Information

1. For further information regarding regulations associated with the dangerous drug you have requested, refer to the relevant State or Territory Health regulations.

Information

1. For further information regarding regulations associated with the dangerous drug you have requested, refer to the relevant State or Territory Health regulations.

Information

1. The item you have requested does not require approval for the quantity and repeats you have submitted. Refer to the PBS website for more information.

2. If you require increased quantity and/or repeats, amend and resubmit the Authority application.

Reject

1. The brand you have selected for this item is not listed in the PBS Schedule at the date of prescribing. Refer to the PBS website for more information.

2. Amend and resubmit the authority application if necessary.

3. Has the PBS Schedule data been updated in your software?

Warning

1. Confirm the quantity you are requesting is correct.

2. Amend and resubmit the authority application if necessary.

Warning

1. Confirm the repeats you are requesting is correct.

2. Amend and resubmit the authority application if necessary.

Reject

1. The quantity you are requesting is greater than that allowed via the Online PBS Authorities system.

2. Confirm the quantity you have entered, amend and resubmit the Authority application if necessary.

3. If you still require a quantity greater than that allowable using the Online PBS Authorities system, you will need to call Services Australia on 1800 888 333.

Reject

1. The number of repeats you are requesting is greater than that allowed via the Online PBS Authorities system.

2. Confirm the number of repeats you have entered, amend and resubmit the authority application if necessary.

3. If you still require repeats greater than that allowable using the Online PBS Authorities system, you will need to call Services Australia on 1800 888 333.

Reject

1. The hospital provider number you have submitted is not approved to prescribe and supply Highly Specialised Drugs (HSD).

2. Check that the hospital provider number you have entered is correct, amend and resubmit the authority application if necessary.

3. Contact the relevant hospital to confirm the correct hospital provider number and/or that they are approved to prescribe and supply HSDs.

Reject

1. The hospital provider number you have submitted in this application is not approved to prescribe and supply public hospital Highly Specialised Drugs (HSD).

2. Confirm you have provided the correct hospital provider number. If the number you have submitted is a private hospital provider number, amend the item to the private hospital listing and resubmit the authority application if necessary.

3. Contact the relevant hospital to confirm the correct hospital provider number and/or that they are approved to prescribe and supply HSDs.

Reject

1. The hospital provider number you have submitted in this application is not approved to prescribe and supply private hospital Highly Specialised Drugs (HSD).

2. Confirm you have provided the correct hospital provider number. If the number you have submitted is a public hospital provider number, amend the item to the public hospital listing and resubmit the authority application if necessary.

3. Contact the relevant hospital to confirm the correct hospital provider number and/or that they are approved to prescribe and supply HSDs.

Reject

1. One or more of the extemporaneous ingredients you have provided is not valid at the date of prescribing.

2. Refer to the PBS website to check the allowable extemporaneous ingredients.

3. Amend and resubmit your Authority application.

Reject

1. Repeats are not allowed on a Highly Specialised Drug (HSD) for patients who qualify for authority applications under the Reciprocal Health Care Agreement (RHCA).

2. Amend and resubmit your authority application without repeats if necessary.

3. Refer to the PBS website or Services Australia website for further information.

Reject

1. The item you have requested cannot be prescribed or amended via the Online channel.

2. Check the restriction details you have requested are correct, amend and resubmit if necessary.

3. If you need further assistance, please call 1800 700 270 (between 8 am - 5 pm Monday to Friday)

Reject

1. The restriction you have selected is not valid for this item in the PBS Schedule at the date of prescribing.

2. Check that you have entered the correct item details. Refer to the PBS website for more information.

3. Amend and resubmit the authority application if necessary.

4. Has the PBS Schedule data been updated in your software?

Reject

1. This patient has already been granted an authority approval for this item or its equivalent on the day of prescribing.

2. Check that you have entered the correct patient and item details. Amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

Warning

1. This patient has already been granted an authority approval for this "Once in a Lifetime" item that has been supplied.

2. Check that you have entered the correct patient and item details. Amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

Warning

1. This patient has already been granted an authority approval for this "Once in a Lifetime" item that has not yet been supplied.

2. Check that you have entered the correct patient and item details. Amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

Warning

1. This patient has already been granted an authority approval for this sole PBS-subsidised item or an equivalent that has been supplied.

2. Check that you have entered the correct patient and item details. Amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

Warning

1. This patient has already been granted an Authority approval for this sole PBS-subsidised item or an equivalent that has been supplied.

2. Check that the patient has not already been provided with sufficient supply of this medication to last their treatment period.

3. Check that you have entered the correct patient and item details. Amend and resubmit the authority application if necessary.

4. Refer to the PBS website for more information.

Reject

1. Services Australia records indicate that this patient should have more than 30 days’ supply available based on their authority history.

2. The date provided indicates when the patient’s supply should be below the allowable threshold.

3. Check that you have entered the correct patient and item details.

4. There are certain scenarios where an early approval is allowed, for example a change in dosage or to replace a lost prescription. If applicable, select the appropriate reason from the Reason Code Override drop down and Resubmit.

Reject

1. Services Australia records indicate that this patient should have more than 30 days’ supply available based on their authority history.

2. One or more previously approved authorities are yet to be supplied.

3. The date provided indicates when the patient’s supply should be below the allowable threshold.

4. Check that you have entered the correct patient and item details.

5. There are certain scenarios where an early approval is allowed, for example a change in dosage or to replace a lost prescription. If applicable, select the appropriate reason from the Reason Code Override drop down and Resubmit.

Reject

1. The item you have requested has a limited number of approvals allowed within a specified timeframe. The maximum number allowed has been previously approved and supplied.

2. Check that you have entered the correct patient and item details. Amend and resubmit authority application if necessary.

3. Refer to the PBS website for more information.

Reject

1. The item you have requested has a limited number of approvals allowed within a specified timeframe. The maximum number allowed has been previously approved but not yet supplied.

2. Check that you have entered the correct patient and item details. Amend and resubmit authority application if necessary.

3. Refer to the PBS website for more information.

Reject

1. The answer/s you have provided is not in the correct format.

2. Correct any answers provided and resubmit the authority application.

Reject

1. The answer/s you have provided are not correct for the item and restriction you have selected.

2. Please check the restriction and answers you have selected. Amend and resubmit the Authority application if necessary.

3. Refer to the PBS website for more information regarding the restriction.

Reject

1. Revise and shorten your answer and resubmit.

2. Text response can be up to 150 characters (with spaces).

Information

1. There are no questions associated with this PBS item and restriction code.

Reject

1. Check that the Medicare number you have provided for your patient is correct.

2. Amend and resubmit the authority application with the correct Medicare number and patient details.

3. Health Professional Online Services (HPOS) users must use the ‘Find a Patient’ functionality to locate a patient’s Medicare card number.

Warning

1. Check that the Medicare number and surname you have provided for your patient is correct.

2. Amend and resubmit the authority application with the correct Medicare number and patient surname.

3. Health Professional Online Services (HPOS) users must use the ‘Find a Patient’ functionality to locate a patient’s Medicare card number.

Warning

1. Check that the Medicare number and first name you have provided for your patient is correct.

2. Amend and resubmit the authority application with the correct Medicare number and patient surname.

3. Health Professional Online Services (HPOS) users must use the ‘Find a Patient’ functionality to locate a patient’s Medicare card number.

Reject

1. Check that the Medicare number, first name and surname you have provided for your patient is correct.

2. Amend and resubmit the authority application with the correct details.

3. Health Professional Online Services (HPOS) users must use the ‘Find a Patient’ functionality to locate a patient’s Medicare card number.

Reject

1. Check that the Medicare number you have provided for your patient is correct as the Medicare number you have provided has been reported stolen and has been cancelled.

2. Amend and resubmit the authority application with the current Medicare number for your patient.

3. Health Professional Online Services (HPOS) users must use the ‘Find a Patient’ functionality to locate a patient’s Medicare card number.

Reject

1. Check that the Medicare number you have provided for your patient is current at the date of prescribing.

2. Amend and resubmit the authority application with the current Medicare number for your patient.

3. Health Professional Online Services (HPOS) users must use the ‘Find a Patient’ functionality to locate a patient’s Medicare card number.

Reject

1. Check that the Medicare number you have provided for your patient is current at the date of prescribing.

2. Amend and resubmit the authority application with the current Medicare number for your patient.

3. Health Professional Online Services (HPOS) users must use the ‘Find a Patient’ functionality to locate a patient’s Medicare card number.

Reject

1. Check that the Medicare number you have provided for your patient is correct as this card has been reported lost and has been cancelled.

2. Amend and resubmit the authority application with the current Medicare number for your patient.

3. Health Professional Online Services (HPOS) users must use the ‘Find a Patient’ functionality to locate a patient’s Medicare card number.

Reject

1. The Special Medicare number you have quoted in your authority application is not a valid number for requesting Authority approval. Please refer to the ‘Medicare Cards - Improved Monitoring of Entitlements’ page at servicesaustralia.gov.au for the available numbers for people who a doctor considers are entitled to PBS subsidy.

2. Amend and resubmit your Authority application if necessary.

Reject

1. You have selected a Dental item. This cannot be prescribed as an authority.

2. Amend and resubmit your authority application with the correct item. Refer to the PBS website for more information.

Reject

1. The PBS item you have requested is an authority required item, however no restriction codes are linked to the item at date of prescribing.

2. Amend and resubmit the Authority if necessary.

Reject

1. You have not answered all of the required questions for this authority application.

2. Provide answers to all required questions and resubmit the authority application if necessary.

Reject

1. You have provided one or more answers to questions that are not applicable at the date of prescribing to the PBS item and restriction that you have submitted in the Authority application.

2. Amend and resubmit the Authority application if necessary.

3. Has the PBS schedule data been updated in your software?

Reject

1. The override functionality is not able to be applied to this application.

Reject

1. The override code you have submitted is invalid.

2. Amend and resubmit the authority application using a valid override code.

Warning

1. The details you have provided in this authority request have already been requested.

2. Check the details you are transmitting are correct, amend and resubmit the authority application if necessary.

3. You may amend a previous authority if you are the prescriber who originally requested the authority, and the medication has not been supplied to the patient.

Reject

1. You have attempted to override an authority application whose details you have changed.

2. You can override the original authority application without changing the original details, or

3. You can amend the original details and resubmit the authority application if necessary.

Reject

1. You have selected a Highly Specialised Drug (HSD), you will need to provide a hospital provider number for this item.

2. Check that you have selected the correct item. Refer to the PBS website for more information.

3. Contact the relevant hospital if you are unable to provide the correct hospital provider number.

Reject

1. The total percentage of extemporaneous ingredients submitted for this authority application is greater than 100%.

2. Amend the percentage of the selected ingredients to equal a total of 100% for the prepared item and resubmit the authority application. Refer to the PBS website for more information.

Reject

1. Amend application and submit restriction code and resubmit the authority application if necessary.

Error

1. You have provided an invalid value in the identified field.

2. Amend the value and resubmit the authority.

Error

1. You have not provided value/s in the identified mandatory fields.

2. Enter the information and resubmit the authority.

Reject

1. You have not answered all of the required questions for this authority application.

2. Provide answers to all required questions and resubmit the authority application if necessary.

Error

1. You have not provided value/s in the identified mandatory field.

2. Enter the information and resubmit the authority.

Information

1. You have referred the authority application. Currently this functionality is not supported.

2. Refer to the Approved Prescriber Fix Instructions that were returned to you originally to resolve your enquiry.

Error

1. A maximum of 100 ingredients can be included for extemporaneous items.

2. Amend and resubmit if needed.

Error

1. Ingredients can only be added once per extemporaneous item.

2. Check percentage requested, amend if needed.

Error

1. The prescriber type is ineligible for PBS authority required items.

Information

1. Resubmitting an authority request will overwrite the date of prescribing to today’s date.

Information

1. Information message indicating that the assessment result has been overridden by a Services Australia operator.

Information

1. Check that the Medicare number and patient name details you have provided are correct.

2. Amend and resubmit the authority application with the correct Medicare number and patient name details.

3. Health Professional Online Services (HPOS) users can use the 'Find a Patient’ functionality to locate a patient’s Medicare card number.

4. If necessary, call Services Australia on 132 150, option 1 to check on your patients current Medicare card number.

Reject

1. Services Australia records show this patient has had a previous authority approved for continuing treatment for this item (or equivalent) that has been supplied. The current request is for an earlier treatment phase.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

Warning

1. Services Australia records show this patient has had a previous authority approved for continuing treatment for this item (or equivalent) within 12 months that has not been supplied. The current request is for an earlier treatment phase.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

Warning

1. Services Australia records show this patient has had a previous authority approved for continuing treatment for this item (or equivalent) more than 12 months ago that was not supplied. The current request is for an earlier treatment phase.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

Reject

1. Services Australia records show this patient has had a previous authority approved for this treatment phase for this item (or equivalent) that has been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

Warning

1. Services Australia records show this patient has had a previous authority approved for this treatment phase for this item (or equivalent) in the last 12 months that has not been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

Reject

1. Services Australia records show this patient has had a prior authority approved for an earlier treatment phase for this item (or equivalent) in the last 12 months that has not been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

Reject

1. Services Australia records show this patient has had a prior authority approval for an earlier treatment phase for this item (or equivalent) more than 12 months ago that was not supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

Reject

1. You have requested continuing treatment with this item for your patient. Services Australia records show that this patient has not had an authority approved for the required previous treatment phase for this item (or equivalent).

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

Warning

1. Services Australia records show this patient has had a previous authority approved for continuing treatment for this item that has not been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to the PBS website for more information.

Information

1. The quantity and repeats you have requested is a Streamlined Authority item.

2. To prescribe this item as a Streamlined Authority, ensure you notate the prescription with the applicable Streamlined Authority Code located on the right hand side of the screen, for your patient's indication. Refer to the PBS website for more information.

3. Amend and resubmit the authority application if you require increased quantities and/or repeats above those originally requested.

4. Has the PBS schedule data been updated in your software?

Error

1. No selection has been made from the search results.

2. Make a selection and continue with the authority.

Reject

1. Your override request has failed due to changes that have been made to the original authority application.

2. You can override the original authority application without changing the details, or

3. You can amend the original details and resubmit the authority application if necessary.

Reject

1. The prescribed quantity and repeats for this authority request exceed the maximum allowable days of supply for the item, based on the dose you have supplied.

2. Check the quantity and/or repeats you have requested and the dose you have supplied, amend and resubmit the Authority application if necessary.

Reject

1. There is an issue with the format of the Unique Authority Identifier for this application.

2. Please contact your software vendor for assistance.

Reject

1. There is an issue with the format of the Answer Code Type for this application.

2. Please contact your software vendor for assistance.

Reject

1. There is an issue with the format of the Answer Code Type Identifier for this application.

2. Please contact your software vendor for assistance.

Reject

1. There is an issue with the Unique Authority Identifier supplied with this application.

2. Please contact your software vendor for assistance.

Reject

1. You have submitted duplicated responses to the questions in the authority application.

2. Amend/delete the duplicated responses and resubmit the authority application if necessary.

3. Has the PBS schedule data been updated in your software?

Reject

1. This authority application is for an extemporaneous preparation item that contains duplicated Drug Tariffs (ingredient/s).

2. Amend the authority application to delete the duplicated Drug Tariffs (ingredient/s) and resubmit ensuring the Drug Tariffs (ingredient/s) in your prepared item totals 100%.

Warning

1. Services Australia records show that the Authority application you have submitted is not the most recent.

2. Refresh your application screen and resume your authority application if necessary.

Reject

1. There is an issue with the Unique Authority Identifier supplied with this application.

2. Please contact your software vendor for assistance.

Reject

1. The override code you have submitted is invalid.

2. Amend and resubmit the authority application using a valid override code.

Reject

1. You have submitted an authority application for an item that is only subsidised via the Repatriation Pharmaceutical Benefits Scheme (RPBS).

2. You will need to contact DVA 1800 552 580 to request an authority approval for this item.

Reject

1. No record has been found in the selection.

Reject

1. There is an issue with an invalid combination.

Warning

1. The selected question text has been amended.

2. Select confirm or cancel to proceed.

Reject

1. There is an issue with the tier set up.

Reject

1. Check you have entered the correct dosage unit.

2. If dosage unit has been incorrectly entered, amend to proceed.

3. Please contact your software vendor for assistance if there is a system issue with unit.

Reject

1. Confirm the Treatment Condition requested is correct and different to the Prior Treatment Condition.

2. If Treatment Condition and Prior Treatment Condition are the same, select the appropriate restriction.

Reject

1. You have not answered all of the required fields for this Authority application.

2. Enter all the mandatory fields and resubmit.

Reject

1. The value in months must be a value between 0 and 11. (Note: 12 months is to be recorded as 1 year).

2. Amend the bone age in months and resubmit.

Reject

1. The value in months must be a value between 0 and 11. (Note: 12 months is to be recorded as 1 year).

2. Amend the bone age result prior to commencement in months and resubmit.

Reject

1. All Question Details must be provided.

Reject

1. There is an issue with an invalid combination.

Reject

1. There is an issue with an invalid combination.

Reject

1. There is an issue with an invalid combination.

Reject

1. There is an issue with the Question Ids and/or Tier Numbers set up.

Reject

1. The maximum number of repeats allowable is 1.

2. Amend repeats to the maximum or less to proceed.

Warning

1. Select yes to proceed.

2. Select no to not proceed.

Reject

1. There is an issue with the combination.

Reject

1. It is mandatory to answer all questions in this tier.

2. Provide missing answers to continue.

Reject

1. Only one answer is required.

2. If the response is No, select No to any question.

Reject

1. All questions must be answered to proceed.

2. Provide missing answers to continue.

Warning

1. Select yes to proceed.

2. Select no to not proceed.

Warning

1. All answers must be provided prior to data fields displaying.

2. Click on Next Question to continue.

Reject

1. The date cannot be in the future.

2. Re-enter the date to proceed.

Reject

1. Reselect the appropriate restriction criteria combination.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patients with diabetes mellitus are not eligible for PBS-subsidised Growth Hormone treatment.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patients with known risk of malignancy are not eligible for PBS-subsidised Growth Hormone treatment.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patients with active tumour or evidence of tumour growth/activity are not eligible for PBS-subsidised Growth Hormone treatment.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Estimated mature height must be below 160.1cm - male, or 148.0cm - female.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. If patient has intracranial lesion or cranial irradiation return to criteria selection and choose the appropriate criteria.

Reject

1. Patient must meet required criteria for BGHD.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient must meet required criteria including condition, treatment and/or periods of observation.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient must meet required criteria including condition, treatment and/or periods of observation.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient must have other hypothalamic/pituitary hormone deficits and/or vasopressin/ADH deficiencies.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient must be receiving Gonadotropin Releasing Hormone agonist therapy to be eligible for treatment.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Precocious puberty must be confirmed to be eligible.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient must be 2 years or less to be eligible.

Reject

1. Patient must have a documented clinical risk of hypoglycaemia to be eligible.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient must have a documented clinical risk of hypoglycaemia secondary to BGHD to be eligible.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient’s gender must be female rearing to be eligible.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient must have diagnostic results consistent with Turner Syndrome to be eligible.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient must have diagnostic results consistent with SHOX mutation/deletion to be eligible.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Humatrope is only available for pre-pubertal patients.

2. If questions have been incorrectly answered, amend the answer to proceed.

3. If patient is not pre-pubertal, select an alternate Growth Hormone preparation to proceed.

Reject

1. eGFR must be less than 30mL per minute per 1.73m²

2. If question has been incorrectly answered, amend the answer to proceed.

3. If eGFR is greater than 30mL per minute per 1.73m², patient may be eligible under an alternate condition (e.g. SSSG)

Reject

1. Diagnosis of Prader-Willi Syndrome must be confirmed as per the restriction criteria.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Polysomnography evaluation must be performed whilst on Growth Hormone treatment or in the last 12 months.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Confirmation of sleep disorders, severity and treatment is required.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient must have previously received treatment for this condition.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the wrong condition has been selected, please amend to proceed.

Reject

1. Patient must not have undergone a renal transplant within the last 12 months.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Polysomnography re-evaluation must be performed in the initial 32 week treatment period and sleep disorders must be addressed.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Polysomnography re-evaluation must be performed whilst on Growth Hormone and any sleep disorders must be addressed.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as previous condition was the same.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the wrong condition has been selected, please amend to proceed.

Reject

1. Patient must not have had a lapse in treatment.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the wrong treatment has been selected, please amend to proceed.

Reject

1. The patient must have had a lapse in treatment and the previous approval must not be for the same condition.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient must meet all requirements including 12 months observation post transplant and eGFR.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient must have hypothalamic obesity.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient must have had a lapse in treatment for the same condition as previous treatment.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the incorrect restriction has been selected, please select the correct restriction to proceed.

Reject

1. Reason for lapse in treatment must satisfy criteria.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. BGHD testing must be performed when all pituitary hormone deficits were being adequately replaced.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. The maximum number of repeats allowable is 1.

2. Amend repeats to the maximum or less to proceed.

Reject

1. The End Date is incorrect.

2. Please check dates and amend.

Warning

1. Confirm you wish to proceed.

2. Cancel to not proceed.

Reject

1. Reason Code value must be a valid format.

2. Re-enter the Reason Code value.

Reject

1. Date must be a future date.

2. Check date and re-enter.

Reject

1. Date must be a future date.

2. Check date and re-enter.

Reject

1. There is an issue with question combination for this treatment, condition and period.

Reject

1. The start date of the question must be later than the start date of the tier.

Reject

1. <> must be within 3 months of the date of prescribing.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. <> must be between 4 and 8 months before the Current Data Date.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. <> must be between 4 and 8 months before the 6 Months Data Date.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. <> must be 12 or more months prior to the Date of Prescribing.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. <> must be no more than 12 months prior to the Date of Prescribing or Date of Prior Treatment Commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. <> must be within 3 months of the Date of Prior Treatment Commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. <> must be between 4 and 8 months before the Data Date Prior to Commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. <> must be between 4 and 8 months before the 6 Months Data Date Prior to Commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Bone age for a male must be less than 15.5 years.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Bone age for a female must be less than 13.5 years.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Bone age for a male must be less than 15.5 years.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Bone age for a female must be less than 13.5 years.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as must be less than 2 years.

Reject

1. Patient ineligible as must be less than 5 years.

Reject

1. Patient ineligible as must be greater than or equal to 5 years.

Reject

1. Patient ineligible as must be less than 18 years

Reject

1. Patient ineligible as growth velocity for HO patients must be greater than 8cm per year.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as growth velocity must be 8cm or less per year.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as bone age must be greater than 2.5 years.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as must be female.

Reject

1. Patient ineligible as female must be less than 155.0cm.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as male must be less than 167.7cm.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as the height must be less than 1st percentile for chronological age and sex.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as height prior to commencement must be less than the 1st percentile for the chronological age and sex.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as height must be equal to or less than the 25th percentile for chronological age and sex.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as height prior to commencement must be equal to or less than the 25th percentile for chronological age and sex.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as height must be equal to or less than the 95th percentile for age on the Turner Syndrome growth curve for girls.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as height prior to commencement must be equal to or less than the 95th percentile for age on the Turner Syndrome growth curve for girls.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as patient must achieve and maintain Mid Parental Height SDS for the most recent treatment period.

2. If data has been incorrectly answered, amend the answer to proceed.

Information

1. Both father and mother’s height have not been provided.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as growth velocity must be less than or equal to the 25th percentile for bone age and sex over 6 month period.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as growth velocity must be less than the 25th percentile for bone age and sex over 6 month period.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as growth velocity must be greater than the 25th percentile for bone age and sex over 6 month period.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as growth velocity must be less than or equal to the 25th percentile for bone age and sex over 12 month period.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as growth velocity must be less than the 25th percentile for bone age and sex over 12 month period.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as growth velocity must be greater than the 25th percentile for bone age and sex over 12 month period.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as growth velocity must be less than the 25th percentile for bone age and sex over 6 month period prior to commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as growth velocity must be less than or equal to the 25th percentile for bone age and sex over 6 month period prior to commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as growth velocity must be greater than the 25th percentile for bone age and sex over 6 months period prior to commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as growth velocity must be less than the 25th percentile for bone age and sex over 12 months prior to commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as growth velocity must be below or equal to the 25th percentile for bone age and sex prior to commencement over 12 month period.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as growth velocity must be greater than the 25th percentile for bone age and sex over 12 months prior to commencement.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as growth velocity for bone age must be at or above the mean growth velocity for untreated Turner Syndrome for girls at the recent treatment period.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Previous Treatment Dose is required for assessment.

2. If data has been incorrectly answered, amend the answer to proceed.

3. Please contact your software vendor if Previous Treatment Dose has not been requested.

Reject

1. Uncontrolled morbid obesity must be less than 200% of the IBW for height and sex.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. The maximum number of repeats allowable is 1.

2. Amend repeats to the maximum or less to proceed.

Reject

1. Only 1 assessing rule ID can be allocated to a Growth Hormone treatment condition combination.

2. Please contact your software vendor.

Reject

1. The Weekly Dose or Previous Treatment Dose is missing and is required for assessment.

2. Please contact your software vendor.

Reject

1. Mandatory data is required for assessment.

2. Please contact your software vendor.

Reject

1. An issue with the reference record has been found.

2. Please contact your software vendor.

Reject

1. An invalid record has been found in the PBS Parameter for this treatment condition combination.

Reject

1. The weekly dose entered is invalid.

2. If weekly dose entered was incorrect, amend the weekly dose and proceed.

Reject

1. An invalid response to a question has been provided.

Reject

1. There can only be 1 SkipTo value within the same tier.

Reject

1. There can only be one answer to an 'OR’ set of questions.

Reject

1. There can only be one weekly dose unit requested per authority application.

2. If incorrect dose unit was entered, amend dose unit to proceed.

3. If there is an issue selecting the correct dose unit, please contact your software vendor for assistance.

Warning

1. Dose entered is not eligible.

2. If incorrect dose was entered, amend dose to proceed.

Reject

1. This application cannot be re-issued as it has reached the maximum number of re-issues.

2. Please call 1800 700 270 (between 8am-5pm EST Monday to Friday)

Warning

1. The authority prescription number may be invalid.

2. Check the number entered and amend to proceed.

Reject

1. The application cannot be cancelled as it has been re-issued.

2. Please contact your software vendor for assistance.

Reject

1. The application has been re-issued in the past and cannot be adjusted.

2. A new authority application is required.

Reject

1. There is an issue finding the weekly dose record.

2. Please contact your software vendor for assistance.

Reject

1. The application has been re-issued and cannot be adjusted.

2. A new authority application is required.

Reject

1. Patient ineligible as bone age result is required.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient ineligible as bone age result prior to commencement is required.

2. If data has been incorrectly answered, amend the answer to proceed.

Reject

1. The weekly dose you have provided is not in a valid format.

2. Amend the weekly dose to proceed.

Reject

1. Correct any errors and resubmit.

2. If the error continues, contact your software vendor for assistance.

Reject

1. Services Australia records show that this patient does not have a prior PBS Authority approval for the requested indication.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the Authority application if necessary.

3. Refer to the PBS website for more information on the PBS restriction criteria.

Reject

1. This Authority request requires supporting information to be uploaded with the application.

2. Refer to the PBS restriction for more information on the administrative requirements.

Warning

1. The supporting document/s you selected could not be saved to the server due to a connectivity or technical issue.

2. Attempt to attach the document/s again.

Information

1. Your application requires manual Services Australia assessment to determine eligibility. The assessment result will be sent via HPOS mail centre.

Reject

1. Services Australia records show that this patient has had a prior PBS Authority approved for the same drug, for the requested indication.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the Authority application if necessary.

3. Refer to the PBS website for more information on the PBS restriction criteria.

Reject

1. Services Australia records show that this patient has not had a prior PBS Authority approved for the requested indication.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the Authority application if necessary.

3. Refer to the PBS website for more information on the PBS restriction criteria.

Reject

1. Services Australia records show that this patient has not had a prior PBS Authority approved for a different drug for the requested indication.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the Authority application if necessary.

3. Refer to the PBS website for more information on the PBS restriction criteria.

Reject

1. Services Australia records show that this patient has not had a prior PBS Authority approved for this drug for the requested indication.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the Authority application if necessary.

3. Refer to the PBS website for more information on the PBS restriction criteria.

Reject

1. Services Australia records show that this patient has had a prior PBS Authority approved for the requested indication.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the Authority application if necessary.

3. Refer to the PBS website for more information on the PBS restriction criteria.

Reject

1. Services Australia records show that this patient’s most recent PBS Authority approval is not for the requested indication.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the Authority application if necessary.

3. Refer to the PBS website for more information on the PBS restriction criteria.

Reject

1. Services Australia records show that this patient’s most recent PBS Authority approval, for the requested indication, is not for a different drug to the current request.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the Authority application if necessary.

3. Refer to the PBS website for more information on the PBS restriction criteria.

Reject

1. Services Australia records show that this patient’s most recent PBS Authority approval, for the requested indication, is not for the same drug as the current request.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the Authority application if necessary.

3. Refer to the PBS website for more information on the PBS restriction criteria.

Information

1. Lists the reason/s an application was manually assessed as approved or rejected by Services Australia.

2. Refer to your HPOS notification for further information.

Warning

1. This authority application has previously been cancelled or marked as a duplicate. The authority prescription number cannot be amended.

Information

1. Services Australia records indicate that this patient already has an approved authority for a biosimilar/bioequivalent item in their history.

2. This reason code should be read in conjunction with any other assessment reason codes, for example Same Day Prescribing or More than 30 days’ supply.

Warning

1. You have exceeded the maximum number of files that can be uploaded.

2. Individual files may be combined as long as the total file size does not exceed 10 MB.

Reject

1. The item you have requested has a limit to the number of days of supply per dispensing.

2. Check the quantity you have requested and the dose you have supplied, amend and resubmit the Authority application if necessary.

Warning

1. This Authority request requires supporting information to be uploaded with the application.

2. Refer to the PBS restriction for more information on the administrative requirements.

Warning

1. You have successfully blocked any outstanding repeats for this authority request as not valid for pharmacy supply.

2. Any attempts by a pharmacy to supply repeats from this authority on or after the Blocked date will be rejected.

3. The authority can be unblocked by contacting Services Australia on 1800 888 333.

Warning

Refer to the error message(s) at the relevant field(s) for the reason code text.

Reject

1. The patient must be recommencing PBS growth hormone treatment with the same drug for the same stated indication.

2. Ensure the correct treatment phase is being requested.

3. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient must have previously received PBS-subsidised growth hormone treatment with this drug for this condition.

2. Ensure the correct treatment phase is being requested.

3. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient must be treated by the required prescriber type.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient treatment length and response status does not meet criteria.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient must be changing between PBS-subsidised somatrogon and somatropin within the same condition (SSSG or BGHD only).

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the incorrect restriction has been selected, please select the correct restriction to proceed.

Reject

1. Patient must have received non-PBS-subsidised treatment with somatrogon for this condition.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the incorrect restriction has been selected, please select the correct restriction to proceed.

Reject

1. Patient must be recommencing treatment and must be reclassifying the condition from SSSG to BGHD.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the incorrect restriction has been selected, please select the correct restriction to proceed.

Reject

1. Patient must be recommencing treatment and must be reclassifying the condition from BGHD to SSSG.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the incorrect restriction has been selected, please select the correct restriction to proceed.

Reject

1. Patient must be undergoing continuing treatment and must be reclassifying the condition from SSSG to BGHD.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the incorrect restriction has been selected, please select the correct restriction to proceed.

Reject

1. Patient must be undergoing continuing treatment and must be reclassifying the condition from BGHD to SSSG.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the incorrect restriction has been selected, please select the correct restriction to proceed.

Reject

1. Reason for inadequate response to treatment must satisfy criteria.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. Patient must have had a lapse in treatment.

2. If question has been incorrectly answered, amend the answer to proceed.

3. If the incorrect restriction has been selected, please select the correct restriction to proceed.

Reject

1. Patient must be undergoing treatment with only one growth hormone at any given time.

2. If question has been incorrectly answered, amend the answer to proceed.

Reject

1. One or more fields in the transaction is invalid.

2. Check the other reason codes that have been returned to identify which fields are invalid.

3. Please correct the fields and resubmit the authority request to Services Australia.

4. If the error reoccurs contact Services Australia on 132 150 quoting code 978.

Error message

1. Please resubmit the transaction to Services Australia.

2. If the error reoccurs please contact Services Australia on 1800 700 199 quoting code 994.

Error message

1. Please resubmit the transaction to Services Australia.

2. If the error reoccurs please contact Services Australia on 1800 700 199 quoting code 995.

Error message

1. The transaction should be an authority application, amend, refer, or cancel type.

2. Please correct and resend the transaction.

3. For further information please contact Services Australia on 132 150 quoting code 996.

Error message

1. Please resubmit the message to Services Australia.

2. If the error reoccurs contact Services Australia on 132 150 quoting code 999.