Paying parents who use Child Support Collect can choose different methods to pay their child support.
We can enforce outstanding child support payments. Read more about overdue child support payments.
We can also manage repayments if you’ve paid too much child support.
We can’t stop collecting child support payments unless there is a stay order in place.
Payment options
Be careful when making child support payments with your credit or debit card online. We won’t ask you to make child support payments using links in emails, text messages or private social media messages.
Only access the Government EasyPay website using the links on our website. The link on this page is genuine because it’s on our official Services Australia website. Other links to pay child support that are outside of our website may be a scam.
Changes to how we can receive foreign cheques and money orders
The Australian payment system is changing. Some banks no longer accept foreign currency cheques and international money orders.
From 19 December 2024, we can no longer accept payments made by these methods. If you’re not already, you’ll now need to use an electronic payment method or Australian currency cheque.
If you don’t do this, the other person may not receive their child support and you may have an overdue amount.
The options for how you can pay child support are in the following table. Some methods have a small fee.
| Payment option | What you need to know | What you need to do |
|---|---|---|
| Employer | Your employer deducts child support payments from your pay. | Call the Child support enquiry line to organise employer deductions. You’ll need to use another payment option until this starts. To stop deductions:
|
| BPAY® | Use phone or internet banking. | Include:
|
| Bank transfer | Transfer funds from your account to ours. | Include:
|
| BillPay | Use BillPay at any Australia Post Office. | You’ll need a payment advice slip from your payer account statement. |
| Credit or debit card | You can pay through the Government EasyPay system with Visa or MasterCard online or over the phone. | You’ll need your 16 digit payment reference number on your payer account statement. Go to Government EasyPay or call 1300 676 420. |
| Express Plus Child Support mobile app | Pay through our mobile app using a Visa or MasterCard. | You need a current Visa or MasterCard. Sign in to the Express Plus Child Support mobile app. |
| Send us an Australian currency cheque or Australian currency money order. | Make it to the Services Australia, Child Support. Attach the payment advice slip on your payer account statement. Send this to: Services AustraliaLocked Bag 11 A’Beckett Street Melbourne VIC 8006 | |
| Income support payments | We can deduct your child support from payments you get from us or the Department of Veterans’ Affairs. | Call the Child support enquiry line for more information. |
Contact numbers available on this page.
Child Support Enquiry Line
Use this line if you have a question about child support or need to report a change in your circumstances. Let us know if you need an interpreter and we’ll arrange one for free.
There are other ways you may want to contact us.