Financial Information Service Officers
Our Financial Information Service Officers can help you plan for your future financial needs.
Explanations and formal reviews
Find out what you can do if you want more information or disagree with a decision we've made.
How to manage your Commonwealth Seniors Health Card
Your options and obligations for a Commonwealth Seniors Health Card.
How much Utilities Allowance you can get
We’ll pay the allowance with your regular payment. We pay you on or after 20 March, 20 June, 20 September and 20 December each year.
Authorising a person or organisation to enquire or act on your behalf (outside Australia) form (AUS221)
Use this form if you want to nominate a person or organisation outside Australia to act on your behalf with Centrelink.
Supporting documents for Commonwealth Seniors Health Card
We’ll ask you for some documents and information to support your claim for a Commonwealth Seniors Health Card.
Home Equity Access Scheme advance payments
You can choose to get your loan under the Home Equity Access Scheme as a lump sum advance payment.
Payment special rules for Rent Assistance eligibility
If you get certain payments, there are special rules for Rent Assistance.
When you leave Australia if you get Age Pension
Your Age Pension payment rate may change when you leave Australia depending on your situation.
Income Stream Reviews
Each financial year we review certain types of income streams. We do this to ensure we assess your payments and concession cards correctly.