How to contact the Financial Information Service
We have Financial Information Service (FIS) Officers to help you.
Residence descriptions
You usually need to be an Australian resident or hold a specific visa type to get a Centrelink payment or concession card.
Lump sums while on income support
A lump sum is a one-off amount of money. They can count in your income test and may affect your payment from us.
Working while you’re getting Age Pension
If your income goes over the cut off point, we'll pay you $0 for that fortnight. In some situations, we can suspend your Age Pension.
Income and assets from outside Australia can affect your Age Pension
If you or your partner get income from, or have assets outside Australia, this could affect your Age Pension.
How much you can get under the Home Equity Access Scheme
The loan payments you get under the Home Equity Access Scheme depend on if you get a pension or not.
Financial Information Service live webinars
We have free webinars to help you understand your finances.
Who can get a Pension Supplement
There are 3 ways to be eligible for a Pension Supplement.
Transitional rate of pension
The transitional rate started in 2009. It's for pensioners who would get a lower pension rate if we used the new income test.
How a Work Bonus works
The Work Bonus reduces the amount of your eligible income that is calculated in the income test. This helps us work out your rate of payment.