Most useful information for Seeking medical help

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Authorising a person or organisation to enquire or act on your behalf form (SS313)

Use this form to authorise a person or organisation to be your nominee so they can enquire or act on your behalf with Centrelink.

Severe financial hardship for Crisis Payment

For the purposes of Crisis Payment, you’re in severe financial hardship if you meet certain criteria.

  1. Pensioner Concession Card
  2. Who can get a card

Pensioner Concession Card for non-pensioners - 9 October 2017

We may have cancelled your pension payment on 1 January 2017 because of changes to the pension assets test.

  1. Crisis Payment
  2. Crisis Payment for other extreme circumstances

How to claim a Crisis Payment for Other Extreme Circumstances

Complete the following steps to claim Crisis Payment for Other Extreme Circumstances. Before you start, check if you can get it.

  1. Top payments
  2. Health Care Card

Who can get a Health Care Card

You may get a Health Care Card if you get specific payments or supplements from us. You’ll get it if you’re on the maximum rate of Family Tax Benefit Part A.

  1. Top payments
  2. Australian Immunisation Register

How to get immunisation history statements

How to get your immunisation history statements and get proof of vaccinations. You can also do this for your child.

  1. Enrolling in Medicare
  2. If you’re an Australian permanent resident

Documents to enrol in Medicare if you’re a permanent resident

You need to provide documents that prove your identity and residency.

Proving your identity in person for a Centrelink payment

How to prove who you are in person at a service centre.

  1. Medicare Safety Nets
  2. How they work

Extended Medicare Safety Net

If you’re enrolled in Medicare you’re eligible for the Extended Medicare Safety Net (EMSN).

  1. Help for myGov, online accounts and mobile apps
  2. Medicare online help guides

Medicare online account help - Update your bank account details

Instructions on how to update your bank account details using your Medicare online account.

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Page last updated: 10 December 2021.
QC 60182