Proving your identity in person for a Centrelink payment
How to prove who you are in person at a service centre.
Explanations and formal reviews
Find out what you can do if you want more information or disagree with a decision we've made.
New Zealand citizens claiming payments in Australia
If you’re a New Zealand citizen living in Australia you may be eligible to get Centrelink payments or concession cards.
Financial Information Service Officers
Our Financial Information Service Officers can help you plan for your future financial needs.
Advance payment
You may get part of your income support payment or Family Tax Benefit (Part A) early. This is an advance payment. You pay it back later out of your payments from us.
Centrelink online account help - Travelling outside of Australia
Instructions on how to tell us about your overseas travel using your Centrelink online account.
When to claim - Youth Allowance for students and Australian Apprentices
You can claim Youth Allowance for students or Australian Apprentices up to 13 weeks before you start your course or apprenticeship.
Deeming
Deeming rules are used to work out income from your financial assets. We add this to your other income and apply the income test to determine your payment rate.
How to contact the Financial Information Service
We have Financial Information Service (FIS) Officers to help you.
How much Rent Assistance you can get
The amount of Rent Assistance you can get depends on how much rent you pay.