Financial Information Service Officers
Our Financial Information Service Officers can help you plan for your future financial needs.
Lump sums while on income support
A lump sum is a one-off amount of money. They can count in your income test and may affect your payment from us.
Sole trader or partnership income
Business income is counted in the income test.
FIS deeming video
Watch this video to learn more about deeming.
Asset hardship provisions
We may stop, reject or reduce your payment because of the assets test. If this is the case, you may be able to apply under the asset hardship provisions.
Income maintenance period
This waiting period may apply if you or your partner have stopped work and got leave or redundancy payments.
Proving your identity online for Centrelink
How to prove who you are to Centrelink online.
Partner details - if you live in Australia form (MOD P)
Use this form to give us information about your partner if you are claiming or receiving a payment or concession card.
Relationship details - Separated under one roof form (SS293)
Use this form if you’re separated but live under the same roof as your ex-partner. This is so we can assess whether to pay you as a single person or as a member of a couple.
Approved courses and education providers
You must study an approved course at an approved education provider to get Youth Allowance, Austudy, or Pensioner Education Supplement.