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  1. Top payments
  2. Financial Information Service

How to contact the Financial Information Service

We have Financial Information Service (FIS) Officers to help you.

Payments while outside Australia

To get your payment or concession card while outside Australia, you must continue to meet the qualification rules at all times.

Assets test for allowances

We use the assets test to help us work out if you can be paid an allowance and how much you'll get.

  1. Employment income reporting
  2. If you’re employed

When to report your income to Centrelink

If you’re getting an income support payment, we’ll tell you when you need to report any other income you get.

  1. Seeking medical help
  2. Get health care

Concession and health care cards

Concession and health care cards can get you cheaper health services and medicines.

  1. Help for myGov, online accounts and mobile apps
  2. Centrelink online account help guides

Centrelink online account help - Travelling outside of Australia

Instructions on how to tell us about your overseas travel using your Centrelink online account.

  1. Help for myGov, online accounts and mobile apps
  2. Centrelink online account help guides

Centrelink online account help - Apply for an advance payment

Instructions to apply for an advance payment using your Centrelink online account.

Access to information

Providing you a number of ways to access documents and the information we have.

  1. How to claim
  2. Prove your identity

Proving your identity online for Centrelink

How to prove who you are to Centrelink online.

Income streams

These are regular payments made from your superannuation fund or purchased using either superannuation money or savings.

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Page last updated: 17 November 2025.
QC 60179