Severe financial hardship provisions
We may reduce or waive your waiting period for a payment if you meet the severe financial hardship provisions.
When we pre-fill your information
There are some things you need to know about income, Single Touch Payroll (STP) and other details we pre-fill into reports for you.
Newly arrived resident's waiting period
If you’ve recently arrived as a resident in Australia, you may have to wait to get payments or concession cards.
Financial Information Service Officers
Our Financial Information Service Officers can help you plan for your future financial needs.
Proving your identity over the phone with Centrelink
How to prove who you are over the phone.
How to prove your identity to Centrelink through myGov
How to prove who you are to Centrelink through myGov using the Centrelink identity verification linking option.
Someone to act for you with Medicare, Centrelink, aged care or Child Support
You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your details and get payments for you.
How to get Rent Assistance
You don’t need to submit a claim for Rent Assistance.
How much Rent Assistance you can get
The amount of Rent Assistance you can get depends on how much rent you pay.
Real estate assets
Information about how real estate assets affect your payment under the assets test.