How to contact the Financial Information Service
We have Financial Information Service (FIS) Officers to help you.
Annual parental income reassessment
If you’re dependent and get Youth Allowance or ABSTUDY, we may need your parents’ or guardians’ income details each year.
Rural customers and primary producers
Some rural properties and farms have more than one title or larger blocks than residential properties. The asset test rules are different for these properties.
How to claim Youth Allowance for students and apprentices
Complete the following steps to claim Youth Allowance for students and Australian Apprentices. Before you start, check if you can get it.
When gifting exceptions apply
We have some exceptions to how we assess gifting.
Social work services FIS video
Watch this video to learn more about our social workers.
Distance and online education
If you study by distance education, you need to do an approved course with an approved education provider.
How gifting can affect your payment
If you or your partner gift money, income or assets, we may assess it in your income and assets tests.
Payments while outside Australia
To get your payment or concession card while outside Australia, you must continue to meet the qualification rules at all times.
Approved study or training for Education Entry Payment
You must study an approved course at an approved education provider to get Education Entry Payment (EdEP).