When we pre-fill your information
There are some things you need to know about income, Single Touch Payroll (STP) and other details we pre-fill into reports for you.
Overdrawn bank account
You can get help to access your money if you have an overdrawn bank account.
Examples of granny flat interests
We’ve put together some common examples to help you understand how we assess granny flats. These examples don't cover every situation.
Residence rules for Special Benefit
To be eligible for Special Benefit you must meet the residence rules.
Proving your identity over the phone with Centrelink
How to prove who you are over the phone.
How to contact the Financial Information Service
We have Financial Information Service (FIS) Officers to help you.
Check your bank account balances are up to date
Keeping your income and asset information up to date will ensure you are paid the correct amount from us.
Mutual obligation requirements for principal carers
These are tasks and activities you agree to do to keep getting your payment. They give you a better chance of finding work.
If you need to attend an assessment
There are things you’ll need to do if you need to attend an Employment Services Assessment (ESAt).
Gifting
If you give away your income or assets, they may still count towards your income and assets tests. This also applies if you sell them for less than they’re worth.