Most useful information for caring for elderly

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Replace a lost or stolen Pensioner Concession Card or Health Care Card

If your Pensioner Concession Card or Health Care Card is lost, stolen or ruined, we can post you a new card if you need one.

When we pre-fill your information

There are some things you need to know about income, Single Touch Payroll (STP) and other details we pre-fill for you.

  1. Assets test
  2. Asset types

Gifting

If you give away your income or assets, they may still count towards your income and assets tests. This also applies if you sell them for less than they’re worth.

Granny flat interest

A granny flat interest is an agreement for accommodation for life. It can affect your eligibility or rate of payment and we may include it in your assets test.

  1. Caring for someone
  2. Most useful information

Essential Medical Equipment Payment - Equipment User Declaration form (SA450)

Use this form to consent to your carer receiving the Essential Medical Equipment Payment instead of you.

  1. Retirement years
  2. Most useful information

Home Equity Access Scheme single application form (SA496)

Use this form if you’re single and are applying for loan payments under the Home Equity Access Scheme.

  1. Asset types
  2. Gifting

When gifting exceptions apply

We have some exceptions to how we assess gifting.

  1. Essential Medical Equipment Payment
  2. How to claim

Supporting documents for the Essential Medical Equipment Payment

When you claim the Essential Medical Equipment Payment (EMEP), we’ll ask you for some documents to support your claim.

  1. Top payments
  2. Essential Medical Equipment Payment

How to claim Essential Medical Equipment Payment

Complete the following steps to claim Essential Medical Equipment Payment (EMEP). Before you start, check if you can get it.

  1. Top payments
  2. Carer Payment

How much Carer Payment you can get

There are different rates of Carer Payment for single and partnered people.

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Page last updated: 17 November 2025.
QC 60152