They may contact you by text message or email and say:
- you have an unclaimed payment or rebate
- your Medicare service has been frozen, stopped or suspended
- your Medicare account needs to be updated
- your Medicare card has expired
- your Medicare insurance information is missing.
They’ll ask you to click on a link and update your details. They may also ask you to copy the URL into Google or scan a QR code.
The scam messages may look something like these:
Don’t respond or click on the link. We won’t ask you to:
- click on a link in a text message or email to update your Medicare details
- click on a link in a text message or email to get a payment or rebate
- copy a URL or scan a QR code to log into your Medicare online account
- provide credit card details or pay us to access your Medicare entitlement.
If your Medicare card is about to expire, you don’t need to do anything. We’ll send you a new card about 4 to 8 weeks before it expires.
To update your Medicare card details use your Medicare online account, or Express Plus Medicare mobile app.
Read more about Medicare scams.