Lost or stolen card

We can replace a lost or stolen card.

You can request a replacement card either:

We’ll send you a replacement card. This can take up to 14 days to arrive in the mail. You can get a temporary card at a service centre if you need one during this time.

Contact numbers available on this page.

Youth and students line

Use this line for help with payments for students and trainees of any age, and job seekers under 22.

132 490
Monday to Friday 8 am to 5 pm

If your payment has stopped, it may be because we need your parents’ or guardians’ income information. Read more about how they can update their income details online.

If you need help with an ABSTUDY payment call the ABSTUDY line.

Waiting on your claim to be processed?

Claims take longer to process at the beginning of the semester when a lot of people claim at once.

 

There are other ways you may want to contact us.

Page last updated: 27 November 2024.
QC 39511