To claim a payment for issuing PBS Safety Net cards, complete and submit the PBS Safety Net claim for payment form (PB241) and send it to us within one month. You can use a PBS Safety Net reply paid envelope.
Read more about PBS Safety Net stationery to order envelopes.
When issuing a PBS Safety Net card, check all family details with your patient. This includes:
- adding eligible family members who aren’t listed on the Prescription Record Form (PRF)
- removing any family members who are no longer eligible or who were deceased before the start of the year
- checking all relationship codes have been included and are correct
- checking dependents aged 16-24, as at 1 January, are full time dependent students only.
For a family to be eligible for the PBS Safety Net Entitlement card, one or both parents must have a concession at some time during the calendar year.
PBS patient refunds shouldn’t be submitted as part of a PBS Safety Net claim. It may delay the processing of the refund.
When you submit your claim, you need to do all of the following:
- record the correct values and calculate the total
- sign your pharmacy’s Prescription Record Form (PRF) pharmacist declaration, as this is a legal requirement
- check that the PRF has been signed by your patient or their agent
- confirm the agent is anyone authorised by your patient to make the declaration on their behalf, noting it can’t be the issuing pharmacist or an employee of the issuing pharmacy
- note there are no signature exemptions in place
- check that each supply of medicine recorded has been signed by the supplying pharmacist
- check the pages in each patient’s PRF are in sequential order
- attach all PRFs in the order they appear on the claim form.
We’ll reject any incomplete PBS Safety Net claim forms and you’ll need to re-submit them.
The PBS Safety Net reply paid envelopes are for PBS Safety Net claims only. You can only submit one claim with up to 12 applications in each envelope.