As part of your EOI application, you need to show how you’ll meet the selection criteria. Your response should be no more than 3 pages in total.
Selection criterion for Agent Application
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1. Suitable premises
Your premises must have all of the following:
- have enough space for customers to easily use the self service equipment
- be safe for children, vulnerable people and people with disabilities
- offer privacy to customers
- allow staff to supervise customers.
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2. Skills and experience
You must show you have all of these:
- basic business skills to manage the Agent or Access Point site
- basic IT skills to operate the self service equipment and offer customer support.
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3. Capacity to deliver the Agent or Access Point service to the community
You must do all of the following:
- be able to deliver the service on weekdays
- have at least two people available to deliver the services, and at least one of these people must be on site during the agreed hours
- provide a professional and courteous service to customers
- promote the service in your community
- promote digital self service
- demonstrate a commitment to diversity
- demonstrate a good reputation and community standing
- have the financial capacity to deliver the services over the life of the contract.
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4. Probity and adherence to legal and regulatory requirements
You must do all of the following:
- disclose any potential or actual conflicts of interest
- advise of any known legal or criminal action, investigation or proceedings whether past or present that may affect your ability to deliver the services
- comply with the Commonwealth Child Safe Framework
- comply with the workplace health and safety requirements for your State or Territory
- comply with the principles and requirements of the Privacy Act 1988.