Customer service changes

Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.

Face to face

Temporary service centre closures

Queensland

Toowoomba, 12 Bell Street, Toowoomba QLD 4350.

Easter and Anzac Day public holiday closures

Our service centres and most call centres close for national public holidays.

This means you’ll need to do your business with us online or by phone self-service.

We’ll be closed on:

  • Good Friday, Friday 18 April 2025
  • Easter Monday, Monday 21 April 2025
  • Anzac Day, Friday 25 April 2025.

If you get a Centrelink payment, you can read more about public holiday reporting and payment dates.

Page last updated: 23 September 2022.
QC 26276