How to prove your identity for natural disaster support

To prove who you are for a natural disaster support payment you’ll need to give us one of the following documents:

• Australian birth certificate
• Australian citizenship certificate
• Australian citizenship by descent certificate
• Australian driver licence
• Australian marriage certificate
• Australian passport
• Australian visa
• Certificate of identity
• Document of identity
• ImmiCard.

You’ll need to provide both sides of the document.

These documents help us prove your identity.

You can provide the document either:

• online through your myGov account using your Centrelink online account
• over the phone
• in person at a service centre or agent.

We check the document details you provide with the issuing authority, to confirm they match.

You can also prove your identity online using your Digital ID. If you use a strong Digital ID to prove who you are, you won’t need to contact us about your identity.

What happens if you have an authorised nominee

If you already have an authorised nominee dealing with us on your behalf, they can also contact us to prove your identity.

If we’re able to verify your nominee over the phone, we’ll accept your identity details and tell them if we need anything else.

Protect yourself against scams

It’s important to protect yourself against scams. We may need to contact you for more information, but there are some things we don’t do. Read how to protect against scams.