You can contact us for help with your aged care matters. There are different ways to contact us, depending on what help you need. You can also contact My Aged Care for help.
If you need help finding general information about government-funded aged care services you can either:
- go to the My Aged Care website
- visit any Services Australia service centre.
For more in-depth information about aged care services you can either:
- talk to an Aged Care Specialist Officer if one is available in your area
- contact My Aged Care through their website.
Complaints and feedback
Your feedback helps us improve our services. You can make a complaint about the service or care you’ve received. You can also make suggestions or leave a compliment.
There are different ways to do this for My Aged Care services, depending on which service you have feedback on.
Giving feedback on our My Aged Care face-to-face services
To give feedback about one of our service officers or Aged Care Specialist Officers, you can submit a complaint or feedback to us.
Giving feedback on other My Aged Care services
To provide feedback about other My Aged Care services, you can make a complaint on the My Aged Care website.