How to claim

Steps to claim a Low Income Health Care Card

1.  

   1. Get ready to claim

   The easiest way to claim is online. If you have a correspondence nominee they can also claim for you online.

   To claim online, you need a Centrelink online account linked to myGov. If you have a nominee they also need to have their own myGov account.

   If you don’t have a myGov account or a Centrelink online account, you’ll need to set them up.

   You’ll need to get your supporting documents ready to help answer some of the questions in the claim.

   You may need to prove your identity with us before you start your claim.

   If you have a partner who’s also eligible for a card, they’ll need to submit their own online claim.

2.  

   2. Make your claim

   If you can claim online

   If your Centrelink account is linked to myGov you can apply online.

   To do this:

   1. Sign in to myGov.
   2. Select Make a claim or view claim status, then Make a claim.
   3. Select Concession Cards and follow the prompts to complete your claim.

   Sign in to myGov

   If you can’t claim online

   If you can’t claim a Low Income Health Care Card online, you can either:

   • call us on the Youth and students line
   • go to a service centre.
3.  

   3. Track your claim

   After you submit your claim online, you’ll get a receipt telling you:

   • the ID number of your claim
   • the date we estimate your claim will be complete
   • a link to track its progress.

   To track the progress of your claim online, sign in to myGov and select Make a claim or view claim status.

   Sign in to myGov

   You can also do this on the Express Plus Centrelink mobile app.

   We’ll send a message to your myGov Inbox to let you know the result of your application. If you don’t get electronic letters, we’ll send you a letter in the mail.

   If we need more details we’ll ask you for them.

   If you think we’ve made a mistake you can ask us to review our decision.