How to claim

Steps to claim Carer Adjustment Payment

1.  

   1. Get ready to claim

   You should:

   • check if you can get it
   • make sure it’s less than 2 years since the date your child’s condition was first diagnosed
   • print and fill in the Carer Adjustment Payment claim form.

   If you don’t have access to a printer, you can either:

   • ask us at a service centre
   • call the Disability, sickness and carers line and ask us to send the form to you.
2.  

   2. Get your documents ready

   As you fill out your claim form, you’ll need to provide some supporting documents. This can include:

   • doctors reports
   • bank statements showing costs you’ve incurred due to the event and caring duties
   • tax returns
   • letters from your employer regarding any changed working arrangements due to your caring responsibilities
   • proof of identification documents
   • proof of need for financial help.

   This will help in assessing your claim.

3.  

   3. Submit your claim

   If your Centrelink online account is linked to myGov, sign in now to submit your form and documents.

   Sign in to myGov

   You can also submit them:

   • by post - the address is on the form
   • at a service centre.
4.  

   4. Wait for the result

   The Department of Social Services will assess your claim on a case-by-case basis.

   We’ll tell you in writing:

   • if you can get it
   • how much you’ll get.

Reviewing the decision

If you don’t agree with the decision about your claim you can ask for it to be reviewed.

You must ask for the decision to be reviewed in writing. Your statement or letter needs to be supported with evidence about how the event has affected your family. You can submit your request and supporting evidence using any of the following options:

• by uploading them online

• by posting them to:

  Centrelink
  Carer Services
  Reply Paid 7805
  CANBERRA BC ACT 2610
• in person, at a service centre.