If your card is lost, stolen or damaged
If your BasicsCard is lost, stolen or damaged, call our BasicsCards general enquiry line as soon as possible. This line is available 24 hours a day, 7 days a week.
When you call, we will:
- stop your card so that no one else can use your BasicsCard
- talk to you about how to get access to your income managed money until you get a new BasicsCard.
We will send a new card to you in the mail. You need to make sure we have your current address. You can call the BasicsCard general enquiry line if you need to update it.
Or you can go to a service centre to get a new BasicsCard on the spot.
If your card is expiring soon
If your BasicsCard is expiring soon, go to a service centre or speak to a Remote Servicing Team.