We work out reasonable costs when you claim. This means if you use travel that’s more expensive than this, we might not cover the full amount. For example, you may take a plane when a train would’ve been the most reasonable trip. In this case, we’ll only reimburse you for the cost of the train trip.
Sometimes, the allowance may also pay for extra travel costs during your trip.
When we work out the most reasonable travel we consider the following things:
- cost, such as what the cheapest option is
- duration, such as how long you’ll be travelling and the most direct route for the approved travel
- services, such as what transport options you have
- your personal circumstances.
The rules for reasonable travel are different for each type of transport.