Whether you need a little help or a lot, you can authorise a person or an organisation to help you. They can ask questions, make updates, act for you and get your payments.
The type of arrangement you choose depends on what you need. Find out the ways someone can act for you.
Having someone to help you doesn’t stop you from asking us questions, giving us information or accessing your details online.
Your Centrelink representative can’t record a voiceprint for you. This is because a voiceprint is unique to you.
When you stop needing their help, you must tell us to cancel the arrangement. If you don’t, they will still have access to your information.