Terms and conditions

This includes:

• Submit a complaint or provide feedback
• Payment and Service Finder
• Advise parental income service
• Carer or close relative assessment for aged care service
• Assurance of Support online checker
• Check independence through work history
• Compensation estimator
• Income stream review service
• Parental Leave Pay verification service
• Student Regional Area Search service
• Report a suspected fraud.

Centrelink online account is an online service. It’s hosted by Services Australia, an Australian Government agency.

In these terms of use, we refer to Services Australia as ‘we’, ‘our’ or ‘us’.

Agreeing to these terms and conditions of use and access

By having a Centrelink online account, you agree to these terms and conditions of use and access.

The following also apply to your use of Centrelink online account:

• myGov terms of use
• the site notices.

If there are differences between any terms and conditions of use and access, these Centrelink online account terms and conditions of use and access will apply.

Changes to Centrelink online account

We may make changes to Centrelink online account. This may happen at any time, with or without notifying you.

The changes may result in updates to these terms and conditions of use and access. The updated terms and conditions of use and access will then apply to your use of Centrelink online account.

Privacy and your personal information

The privacy and security of your personal information is important to us. It’s protected by law. We need to collect this information so we can:

• process and manage your applications
• process and manage your payments
• provide services to you
• respond to your complaints and feedback.

The information you provide may be used for reporting, analysis or improvement purposes.

We only share your information with other parties where:

• you have agreed
• the law allows or requires it.

Learn more about your right to privacy.

Providing correct information

You must provide us with true and correct information. If you provide false or misleading information to us, you may face both:

• prosecution
• civil or criminal penalties.

Keeping your personal details up to date

You’re responsible for making sure your bank, contact and personal details are correct and up to date.

Removing your access

We may lock, suspend or revoke your access to Centrelink online account, or parts of it, if:

• you don’t comply with these terms and conditions of use and access
• we think your Centrelink online account was used in an unauthorised transaction
• you’re no longer eligible for a Centrelink online account.

Your responsibilities

You’re responsible for keeping the details of your Centrelink online account secure. Don’t share these details with anyone else. If you give someone your details so that they can sign into your account, you’re responsible for everything that person does with your account.

You must not allow someone else to use your Centrelink online account.

We’ll assume that all transactions coming from your Centrelink online account were made by you.

You’re responsible for any damage caused by any virus, malware, or other similar malicious code, to your:

• computer
• device
• systems
• software.

You’re responsible for reading all available information about Centrelink online account.

What we’re not responsible for

We’re not liable or responsible for any incurred legal claim, loss or liability. This could be due to:

• your access or failure to access Centrelink online account
• you doing transactions using Centrelink online account
• your failure to give true and correct information in accordance with these terms and conditions of use and access
• your failure to give true and correct bank, contact and personal details
• your failure to update your bank, contact and personal details
• other people using your Centrelink online account
• damage caused by any virus, malware, or other similar malicious code, to your computer, device, system or software
• your failure to comply with these terms and conditions of use and access.

We don’t guarantee the availability of Centrelink online account. Access to Centrelink online account depends on:

• telecommunications
• internet service providers
• other external factors.

In these terms and conditions of use and access:

‘Loss’ means any loss, damage, cost or expense to any person or property, including loss of profits or revenue, loss or denial of opportunity, loss of use, loss of data, and any indirect, remote, abnormal or unforeseeable loss.

Collection of information for analytics and service improvement

We may collect information about your interactions with Centrelink online account to help us understand where we may be able to improve your digital experience and the service we offer to you.

Find more details about how we collect this information in our data analytics privacy notice.

Applicable law

The laws of the Australian Capital Territory apply to these terms and conditions of use and access.