You’ll get a welcome letter in your myGov Inbox. This confirms you have subscribed to the service.
Your letters may be held as a temporary file on the computer’s hard drive when you view them.
If you’re using a public computer, make sure you remove the temporary files before you log off.
You don’t have to get your Centrelink letters online if you don’t want. You can withdraw anytime through your Centrelink online account or by contacting us on the Online Services Support Hotline. Your information is protected by laws, such as the Privacy Act 1988 and the confidentiality provisions in Social Security law.
Your letters will be in the same format as they currently are on paper. This means that the letter may include your:
- name, address, and Customer Reference Number (CRN)
- payment, income and assets, and bank account details.
You need to check your myGov Inbox regularly for online letters.
Contact numbers available on this page.
Online Services Support Hotline
Use this line if you need help with your Centrelink or Medicare online account, Express Plus mobile app or myGov account.
There are other ways you may want to contact us.