Centrelink impersonation phone call scams

You might get a call claiming to be from Services Australia.

These scam calls tell you to urgently pay a debt. They say that if you don’t pay it straight away, you’ll be arrested.

Often, the callers claim to be from our legal team. They’ll claim:

  • if you don’t pay it straight away, you’ll be arrested
  • you can pay through a bank transfer, gift cards or cryptocurrency.

This call is a scam. There are a few signs to look out for if you get a call like this:

  • we’ll never ask you to transfer money on the phone
  • we won’t make unexpected phone calls threatening to arrest you
  • we also won’t ask you to pay with gift cards or digital currency
  • if you do owe money, we’ll write to you via post or your myGov inbox to let you know.

If you get this call, hang up and remember:

  • don’t return the call
  • don’t transfer money to the caller
  • don’t give the caller your personal details.

There are steps you can take to protect yourself and report a scam. If you’re unsure if a phone call is really from us, you can phone us on your normal payment line to check if it was us.

Read more about Centrelink scams.

Page last updated: 4 November 2024.
QC 80172