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An Aged Care Specialist Officer (ACSO) can help you in more detail with your aged care matters.
What an ACSO does
Our ACSOs can help with all of these:
- providing in-depth information on the different types of aged care services
- checking if you’re eligible for government-funded services and making a referral for an aged care assessment
- helping you appoint a representative for My Aged Care
- providing financial information about aged care services
- connecting you to local support services.
Free face-to-face appointments are available with an ACSO:
- through video chat if you have a myGov account
- in person at some service centres.
How to book an ACSO appointment
You, your family or nominee can call the Aged Care line or visit a service centre to book an appointment with an ACSO. Appointments are available in-person or via video chat.
When you book, we’ll give you a booking reference number.
How to access your video chat appointment
To access your video chat appointment, use the link we send to your myGov Inbox. The link will also appear in your Centrelink online account and your Express Plus Centrelink mobile app under Manage Appointments.
Once you’ve booked, we’ll send you details of your video chat appointment to your myGov account. If you don’t have a myGov account, you can create one.
To access your appointment details, sign in to myGov and go to your myGov Inbox under Appointments.
To reschedule or cancel a video chat appointment call the Aged Care line.
Learn about how video chat appointments work and what you need to do on the day of your appointment.
How to change your ACSO appointment
To reschedule or cancel an in person or video chat appointment call the Aged Care line. You’ll need to give us the reference number we gave you when you booked.
Which service centres have ACSO appointments
ACSO appointments are available at some service centres across all states and territories.
You can book an appointment at a service centre in any of these locations:
- Albury
- Bankstown
- Batemans Bay
- Bathurst
- Bowral
- Coffs Harbour
- Dapto
- Dubbo
- Gosford
- Goulburn
- Grafton
- Hawkesbury
- Hornsby
- Hurstville
- Katoomba
- Kempsey
- Lismore
- Nambucca Heads
- Nelson Bay
- Northern Beaches (Brookvale)
- Nowra
- Orange
- Parkes and surrounding areas (including Cowra and Young)
- Penrith and surrounding areas (including Cabramatta, Camden and Fairfield)
- Port Macquarie
- Queanbeyan
- Raymond Terrace
- Rouse Hill
- Ryde
- Springwood
- Sutherland
- Tamworth
- Taree
- Tuncurry
- Tweed Heads
- Ulladulla
- Wagga Wagga and surrounding areas (including Griffith, Leeton and Tumut)
- Wallsend
- Wollongong
- Woy Woy
- Yamba.
You can book an appointment at a service centre in any of these locations:
- Alice Springs and surrounding areas
- Darwin
- Palmerston.
You can book an appointment at a service centre in any of these locations:
- Atherton and surrounding areas (including Innisfail, Mareeba and Mossman)
- Bundaberg
- Cairns
- Caloundra
- Chermside
- Hervey Bay
- Ingham
- Mackay
- Maroochydore
- Maryborough
- Nerang
- Robina
- Rockhampton and surrounding areas (including Gladstone and Yeppoon)
- South Brisbane
- Stanthorpe
- Stones Corner
- Toowoomba
- Townsville
- Warwick
- Woodridge.
You can book an appointment at a service centre in any of these locations:
- Berri
- Ceduna and surrounding areas (including Port Lincoln)
- Kadina
- Marion
- Modbury
- Mount Gambier
- Noarlunga
- Norwood
- Port Adelaide
- Salisbury
- Victor Harbor.
You can book an appointment at a service centre in any of these locations:
You can book an appointment at a service centre in any of these locations:
- Airport West
- Bairnsdale and surrounding areas (including Sale)
- Ballarat
- Bendigo
- Box Hill
- Cheltenham
- Echuca and surrounding areas (including Deniliquin NSW)
- Geelong
- Glen Waverley
- Hamilton
- Heidelberg
- Mildura
- Mornington
- Morwell
- Portland
- Ringwood
- Rosebud
- Seymour
- Shepparton
- Wangaratta
- Warragul
- Warrnambool
- Werribee.
You can book an appointment at a service centre in any of these locations:
You may not be able to book an in-person appointment in a service centre if there are restrictions in your area due to emergencies.
Our Service Officers in all service centres and on the Aged Care line can help you with general aged care queries.