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An ACSO can help you in more detail with your aged care matters.
What an ACSO does
Our ACSOs can help with all of these:
- providing in-depth information on the different types of aged care services
- referring you to an assessment organisation for an aged care assessment
- helping you appoint a registered supporter for My Aged Care
- providing financial information about aged care services
- connecting you to local support services.
Free face-to-face appointments are available with an ACSO:
- through video chat if you have a myGov account
- in person at some service centres.
How to book an ACSO appointment
You, your family or nominee can call the Aged Care line or visit a service centre to book an appointment with an ACSO. Appointments are available in-person or via video chat.
How to access your video chat appointment
To access your video chat appointment, use the link we send to your myGov Inbox. The link will also appear in your Centrelink online account and your Express Plus Centrelink mobile app under Manage Appointments.
Once you’ve booked, we’ll send you details of your video chat appointment to your myGov account. If you don’t have a myGov account, you can create one.
To access your appointment details, sign in to myGov and go to your myGov Inbox under Appointments.
To reschedule or cancel a video chat appointment call the Aged Care line.
Learn about how video chat appointments work and what you need to do on the day of your appointment.
How to change your ACSO appointment
To reschedule or cancel an in person or video chat appointment call the Aged Care line.
Which service centres have ACSO appointments
ACSO appointments are available at some service centres across all states and territories.
You can book an appointment at a service centre in any of these locations:
You can book an appointment at a service centre in any of these locations:
- Albury
- Ballina
- Bankstown
- Batemans Bay
- Bathurst
- Blacktown
- Bowral
- Cabramatta
- Camden
- Coffs Harbour
- Dapto
- Dubbo
- Fairfield
- Gosford
- Goulburn
- Grafton
- Hawkesbury
- Hornsby
- Hurstville
- Katoomba
- Kempsey
- Lismore
- Nambucca Heads
- Nelson Bay
- Northern Beaches (Brookvale)
- Nowra
- Orange
- Parkes and surrounding areas
- Penrith
- Port Macquarie
- Queanbeyan
- Raymond Terrace
- Rouse Hill
- Ryde
- Springwood
- Sutherland
- Tamworth
- Taree
- Tuncurry
- Tweed Heads
- Ulladulla
- Wagga Wagga and surrounding areas
- Wallsend
- Wollongong
- Woy Woy
- Yamba.
You can book an appointment at a service centre in any of these locations:
- Alice Springs and surrounding areas
- Casuarina
- Darwin
- Palmerston.
You can book an appointment at a service centre in any of these locations:
You can book an appointment at a service centre in any of these locations:
- Berri
- Ceduna and surrounding areas
- Kadina
- Marion
- Modbury
- Mount Gambier and surrounding areas
- Noarlunga
- Norwood
- Port Adelaide
- Port Pirie
- Salisbury
- Victor Harbor.
You can book an appointment at a service centre in any of these locations:
You can book an appointment at a service centre in any of these locations:
You can book an appointment at a service centre in any of these locations:
- Busselton
- Cannington
- Fremantle
- Mandurah
- Mirrabooka and surrounding areas
- Warwick Grove.
You may not be able to book an in-person appointment in a service centre if there are restrictions in your area due to emergencies.
Our Service Officers in all service centres and on the Aged Care line can help you with general aged care queries.
Contact numbers available on this page.
Services Australia Aged Care line
Use this line to talk about your aged care services, and home care package or aged care home costs.
There are other ways you may want to contact us.