What documents you need
As you complete your claim we’ll ask you to provide us with certain documents or information. We’ll tell you in the claim which documents you need to give to us. These are listed as required in your claim.
You’ll need to provide these documents before you can submit your claim. Having them ready will help you finish your claim and not delay the process.
We may also ask you to confirm details your education provider tells us about your study. We get this information from the Department of Education.
Other documents you may need
You may need to give us other documents. These will be listed in the claim as supplementary. You’ll have 14 days after you submit your claim to submit these.
We may ask you for more information as we work through your claim and assess your circumstances. If this happens, we’ll put your claim on hold as we wait for these documents. You need to provide them within 14 days of our request or your claim may be rejected.
What common documents are
We’ve listed all the documents and information we usually ask for. You may not need all of them.
| Documents | Details |
|---|---|
| Financial | You’ll need your:
|
| Study | We’ll ask you to provide or confirm your:
If you’re doing a Startup Year course, we’ll ask for proof that you’re enrolled. We’ll also ask for proof that you’re getting a STARTUP-HELP loan. If we ask you for proof of enrolment, we’ll need you to provide documents that:
|
| Employment or work | You’ll need to tell us about any income you’re paid from:
|
| Living arrangements | You’ll need to tell us about:
|
| Relationships | You’ll need to tell us your:
|
What other documents you may need
As well as some of the common documents, you might need to complete and submit these documents.
| Your situation | Forms you may need to complete |
|---|---|
| You have paid superannuation | Superannuation details |
| You have trusts, companies, assets, investments, bonds or shares | Statements or information about these |
| share of a property’s asset value and income | Real estate details form |
| You have a private company | Private Company details form |
| You have a private trust | Private Trust details form |
| You’re unable to study full time due to a medical condition | Centrelink Medical Certificate form |
How to submit your documents
You can upload documents in your Centrelink online account or the Express Plus Centrelink mobile app. You can also send them by mail or fax.
We encourage you not to come to a service centre during this period.