Our structure is current as at 2 December 2024.
You can download our organisation chart or view it below.
Chief Executive Officer
David Hazlehurst is the Chief Executive Officer.
Chief of Staff
Jessica Gear is the Chief of Staff.
Deputy Chief Executive Officer, Strategy and Performance
Susie Smith is the Deputy Chief Executive Officer.
Chief Data Officer, Data and Analytics
Tenille Collins (acting) is the Chief Data Officer responsible for:
- Heather Ralph – National Manager, Data Strategy and Governance
- Mark Morrison – National Manager, Data Analytics Innovation
- Michelle Saunders (acting) – National Manager, Business Intelligence and Performance
- Michelle Guerin – National Manager, Data Engineering.
Agency Spokesperson
Hank Jongen is the Agency Spokesperson.
General Manager, Communications
Bevan Hannan is the General Manager responsible for:
- Daniel Hodgson – National Manager, Corporate Communications
- Scott Anderson – National Manager, Marketing Communications
- Hannah Passfield – National Manager, Media
- Karen Ploesser – National Manager, myGov Content Strategy and Communications.
General Manager, Enterprise Strategy and Governance
Jason Lucchese is the General Manager responsible for:
- Simon Heath – National Manager, Enterprise Strategy
- Pauline O’Neill – National Manager, Performance Priorities and Reporting
- Susanne Lander – National Manager, Ministerial and Parliamentary Services
- Kate Wilson – National Manager, Governance.
General Manager, Enterprise Portfolio Management Office
Kylie Whiu is the General Manager responsible for:
- Lily Zovko (acting) – National Manager, Portfolio Management and Analysis
- Bridget McDonough (acting) – National Manager, Portfolio Practices and Benefits Management
- Andrew Woolf – National Manager, Portfolio Engagement, Change and Assurance.
General Manager, Corporate Project Assessments
Karen Harfield is the General Manager.
Deputy Chief Executive Officer, Service Delivery Excellence
Jonathon Thorpe is the Chief Customer Officer.
General Manager, Automation and Architecture
Vanessa Roarty (acting) is the General Manager responsible for:
- Richard Sherriff (acting) – National Manager, Automation and Service Optimisation
- Laure Yassine (acting) - National Manager, Business and Customer Architecture.
- Marcii Frazer (acting) – National Manager, Independent Advisory Board and Legislative Change.
General Manager, Telecommunications Modernisation
Lisa Keeling is the General Manager responsible for:
- Anthony Barac – National Manager, Telecommunications Services Modernisation Delivery
- Lisa Kearney – National Manager, Telecommunications Services Modernisation Strategy.
General Manager, Service Design and Face to Face Transformation
Bianca Ruut is the General Manager responsible for:
- Neal Gaston (acting) – National Manager, Face to Face Service Transformation
- Belinda Gloyne – National Manager, Face to Face Property Transformation
- Jennifer McNeill – National Manager, Service Design and Innovation.
General Manager, Service Delivery Optimisation
Brenton Halliday is the General Manager responsible for:
- Julie Ballard – National Manager, Business Process and Design
- Kylie Finnigan – National Manager, Digital Messaging, Analytics and Quality
- Kenneth Walker – National Manager, Emergency Response
- Katrina Zander – National Manager, Service Delivery Learning.
General Manager, Customer and Staff Digital Programs
Jordan Hatch is the General Manager responsible for:
- Aaron Wilkins – National Manager, Digital Delivery
- Lisa Jansen – National Manager, Digital Product Design
- Damian Tobin – National Manager, Enterprise Innovation
- Ben Morris – National Manager, Staff Systems and Improvements Program.
Deputy Chief Executive Officer, Program Design
Kirsty Faichney is the Deputy Chief Executive Officer.
General Manager, Health Programs
Stuart Turnbull is the General Manager responsible for:
- John Kalokerinos - National Manager, Registers and Assurance
- Charmaine Smith– National Manager, Pharmaceutical Benefits
- Peta Martyn – National Manager, Medicare
- Phil Hoyle – National Manager, Digital Health.
General Manager, Health Delivery Transformation
Claire Roennfeldt is the General Manager responsible for:
- Rachel Macaulay (acting) – National Manager, Provider Transformation
- Dylan Kurtz – National Manager, Customer Transformation
- Eric Harper – National Manager, Health Design and Complex Payments.
General Manager, Older Australians and Veterans
Danielle Regeling is the General Manager responsible for:
- Katrina Gerholt – National Manager, Veterans
- Julia Taylor – National Manager, Aged Care Programs
- Melissa Haines – National Manager, Seniors, Carers and International
- Jacqui Houghton – National Manager, Aged Care Projects.
General Manager, Working Age and Pension Programs
Cathy Toze is the General Manager responsible for:
- Monita Lal – National Manager, Student, Parenting and Concession Programs
- Javier Ribalta – National Manager, Disability and Payment Capability Programs
- Tina Anderson – National Manager, Jobseeker and Participation Programs
- Ben Gallie – National Manager, Customer Financial Capability
- Juleigh Cook – National Manager, Centrepay MDT.
General Manager, Families, Indigenous and Tailored Programs
Tony Piazza is the General Manager responsible for:
- Leigh Allison – National Manager, Families and Childcare
- Carol Cao – National Manager, Child Support Program
- Lauren Callinan – National Manager, Tailored Programs
- Anita-Lee Summers – National Manager, Indigenous and Remote Servicing.
Deputy Chief Executive Officer, Customer Service Delivery
Robert Williams is the acting Deputy Chief Executive Officer.
General Manager, Operations Management
Bo Robertson is the General Manager responsible for:
- Sharna Bucher – National Manager, Operational Planning Social Security and Welfare
- Jo Hase – National Manager, Operational Planning Health, Integrity and Child Support
- Renee Kennett – National Manager, Operational Response
- Leanne McCormick – National Manager, Operational Support
- James Gargan – National Manager, Telephony Operations Transition.
General Manager, Smart Centres Operations
Rhona Macpherson is the General Manager responsible for:
- Lara Baxter (acting) – National Manager, Smart Centres VIC Metro
- Penny Damianakis – National Manager, Smart Centres NSW Metro and Central
- Lynda Milde – National Manager, Smart Centres SA and WA
- Jacelle Howell – National Manager, Smart Centres Regional QLD and NT
- Liam Barry – National Manager, Smart Centres Regional VIC and TAS
- Michael Pohl – National Manager, Smart Centres Regional NSW and ACT
- Dale Dawson – National Manager, Smart Centres East Coast
- Jody Bell – National Manager, Smart Centres QLD Metro.
General Manager, Health Service Delivery
Ursula Carolyn is the General Manager responsible for:
- Mark Cousins – National Manager, Health Zone NSW, ACT and TAS
- Jenna Barnes – National Manager, Health Zone SA and VIC
- Denise Craig – National Manager, Health Zone QLD and WA
- Jody Nicholson – National Manager, Service Delivery Integration.
General Manager, Face to Face Services
Melissa Brotherson-Clarke is the acting General Manager responsible for:
- Anthony Creek – National Manager, Central and Northern Queensland
- Simon Noble – National Manager, North West NSW
- Jarrad Edge – National Manager, Service Zone South and Northern Australia
- Kerrie Brian – National Manager, South East Victoria
- Lee Robertson (acting) – National Manager, South West NSW
- Susan Morrison – National Manager, Southern Queensland
- Narelle Townsend – National Manager, Sydney Metropolitan
- Anthony Purcell (acting) – National Manager, Tasmania and North West Victoria
- Steven Farrell – National Manager, Western Australia.
General Manager, Child Support and Tailored Services
Jodie Robinson is the General Manager responsible for:
- Jane Steinkamp – National Manager, Child Support Smart Centres QLD, TAS and VIC
- Sharon Nokelainen – National Manager, Child Support Smart Centres WA, SA, NSW and ACT
- Alice Chivell – National Manager, Assessment Services
- Louise Hamilton – National Manager, Multicultural and Tailored Services
- Rosanna Arena – National Manager, Social Work Services.
Deputy Chief Executive Officer, Payments and Integrity
Robert Higgins is the acting Deputy Chief Executive Officer.
General Manager, Integrity Response
Rachael Clarke is the General Manager responsible for:
- Boramin Keo (acting) – National Manager, Royal Commission Response
- Dan Blackmore – National Manager, Income Apportionment Response
- Sam Holcombe – National Manager, Income Apportionment Operations.
General Manager, Payment Assurance Program and Appeals
Sheree Harrison is the acting General Manager responsible for:
- Keenan Hill (acting) – National Manager, Integrity Transformation
- Shaun Thomas – National Manager, Debt and Compensation Program
- Clare Stanton (acting) – National Manager, Appeals
- Matt McMahon – National Manager, Payment Accuracy.
General Manager, Payment Assurance and Recovery Operations
Susan Black is the General Manager responsible for:
- Nerissa Doverty – National Manager, Payment Assurance Operations
- Kathy Volkert (acting) – National Manager, Debt and Compensation Recovery Operations.
General Manager, Fraud Control and Investigations
Peter Timson is the General Manager responsible for:
- Barb Smith (acting) – National Manager, Fraud Investigation
- Sharna Bartley – National Manager, Fraud and Identity Assurance
- Luke Morrish – National Manager, Intelligence.
Chief Operating Officer, Corporate Enabling
Randall Brugeaud is the Chief Operating Officer.
General Manager, Corporate and Cross Government Services
Lily Viertmann is the General Manager responsible for:
- Stuart Brazendale – National Manager, Property and Corporate Support
- Sally Bond – National Manager, Audit
- Melinda Gabriel – National Manager, Payroll and Corporate Operations
- Robert McKellar – National Manager, Security
- Sherie Polzin (acting) – National Manager, Cross Government Services.
Chief Financial Officer
Angela Diamond is the Chief Financial Officer responsible for:
- Doug Rutherford – National Manager, Budget and Financial Management
- Adrian Bernroider – National Manager, Financial Accounting
- Alison Frewin – National Manager, Financial Systems and Operations
- Michele Robinson – National Manager, Group Financial Management
- Chris Flinders – National Manager, Procurement
- Kim Laybutt – National Manager, Technology Sourcing.
Chief Counsel, Legal Services
David Cooke (acting) is the Chief Counsel responsible for:
- Nick Parmeter – National Manager, Privacy and Personal Information Release
- Katrina Leach (acting) – General Counsel, Corporate Services Legal
- Anna MacFarlane – General Counsel, Digital and Privacy Legal
- Matthew Simpson (acting) – General Counsel, Program Advisory Legal
- Melissa Graham – General Counsel, Litigation
- Lisa O’Donnell – General Counsel, FOI and Reviews.
General Manager, Workforce Capability
Goran Stojanovski (acting) is the General Manager responsible for:
- Ben Bolt – National Manager, Recruitment and Onboarding
- Irene Hadjion (acting) – National Manager, Learning and Development
- Jade Cordell – National Manager, Workforce Strategy and Planning.
General Manager, Wellbeing and HR Support
Sally Martin is the General Manager responsible for:
- Sophie Nelson – National Manager, Health and Safety
- Stephen Cooney – National Manager, Workplace Relations
- Patrick Geary – National Manager, HR Support.
Chief Information and Digital Officer, Technology and Digital Programs
Charles McHardie is the Chief Information and Digital Officer.
General Manager, Cyber Security
Garrett McDonald is the General Manager responsible for:
- Jagdish Mehra – National Manager, Cyber Enablement
- Zaid Ahmad (acting) – National Manager, Cyber Operations
- Peter Foley – National Manager, Cyber Capabilities.
General Manager, Architecture Review Taskforce
Derek Byrnes is the General Manager.
General Manager, Infrastructure and Operations
Devika Weereratne is the General Manager responsible for:
- Praphul Palekar – National Manager, Service Operations and Management
- Vajira Samaranayake – National Manager, Core Infrastructure
- Abhi Kashyap – National Manager, End User Computing
- Maree Christensen – National Manager, Application Infrastructure.
General Manager, Staff Processing and Enterprise Systems
Bob Lyons is the General Manager responsible for:
- Josh Bosschieter – National Manager, Care Provider Systems
- Andrea Jones – National Manager, GovERP Programme
- Annette Hayes – National Manager, Staff Enabling Systems
- Narelle Lovett – National Manager, Child Care, Corporate and Payment Systems.
Chief Software Engineer, Technology Strategy, Business and Architecture
Sherree Thorne is the acting Chief Software Engineer responsible for:
- Matthew Walker – National Manager, Enterprise Architecture
- Stacey Whiting – National Manager, Technology Business Management
- Honor Parish (acting) – National Manager, Technology Business Services
- Vandana Singh (acting) – National Manager, Technology and Digital Assurance.
General Manager, Data Online Systems and Shared Services
Megan Bunfield is the General Manager responsible for:
- Andrew McNicol (acting) – National Manager, Online Systems
- Joanna Zhu – National Manager, Connection, Identity and Authentication
- Christopher Jasson (acting) – National Manager, Data and Automation Engineering
- Penny Limnios – National Manager, Customer Relationship Systems
- Pari Gandhi – National Manager, Veterans and DSS Systems.
General Manager, Core Systems
Cristie Romero-Ferre (acting) is the General Manager responsible for:
- Quyen Hoang – National Manager, Social Security and Welfare Systems
- Nicole Rudland – National Manager, Health Systems
- Sharon McCarter – National Manager, Child Support and Agile Application Delivery.