Crisis and other help
We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.
Proving your identity in person for a Centrelink payment
How to prove who you are in person at a service centre.
Renewing a Pensioner Concession Card
How to renew your Pensioner Concession Card.
Employment Separation Certificate form (SU001)
You can ask your previous employer to use this form to certify important employment information about you.
Who can get a Pensioner Concession Card
We'll automatically send you a Pensioner Concession Card if you get certain payments from us.
Medicare Claim form (MS014)
Use this form to claim Medicare benefits by mail or in person at a service centre. This can be for a paid or unpaid account.
Explanations and formal reviews
Find out what you can do if you want more information or disagree with a decision we've made.
Supporting documents for your Centrelink claim
When you claim a payment or service, we’ll ask you for some documents to support your claim.
How to get immunisation history statements
How to get your immunisation history statements and get proof of vaccinations. You can also do this for your child.
Authorising a person or organisation to enquire or act on your behalf form (SS313)
Use this form to authorise a person or organisation in Australia to be your nominee so they can enquire or act on your behalf with Centrelink.