Proving your identity over the phone with Centrelink
How to prove who you are over the phone.
- Medicare self service
- Medicare online account
How to set up your Medicare online account
To manage your information online, create a myGov account and link Medicare to it.
Replace a lost or stolen Pensioner Concession Card or Health Care Card
If your Pensioner Concession Card or Health Care Card is lost, stolen or ruined, we can post you a new card if you need one.
- Top payments
- Australian Organ Donor Register
How to register as an Australian organ donor
You can record your decision in different ways. You can register online, use our app, or fill in a printed form.
- Medicare online account
- How to set up your account
Common error messages when linking Medicare to myGov
Information about why you may not be able to link Medicare to your myGov account and how to correct the error.
- Top payments
- Low Income Health Care Card
Who can get a Low Income Health Care Card
To get a Low Income Health Care Card your income needs to be below the income test limit.
- Seeking medical help
- Most useful information
Medicare Safety Net Registration and Amendment for Couples and Families form (MS016)
Use this form to register or amend your family's details for the Medicare Safety Net.
How to prove your identity with Centrelink
You need to prove your identity before you claim a payment or service.
- Pensioner Concession Card
- Who can get a card
Pensioner Concession Card for non-pensioners - 9 October 2017
We may have cancelled your pension payment on 1 January 2017 because of changes to the pension assets test.
- Top payments
- Pensioner Concession Card
Who needs to apply for a Pensioner Concession Card
You don’t need to apply for a Pensioner Concession Card. If you are eligible, we’ll post your card to you.