Most useful information

The pages voted most useful by other website visitors.

  1. Carer Payment
  2. How to keep your payment

Breaks from caring when you get Carer Payment

You can still get Carer Payment if you take a break from providing care or the person getting care is in hospital.

  1. When Australians go overseas
  2. About reciprocal health care agreements

Reciprocal Health Care Agreement - visiting New Zealand

The Reciprocal Health Care Agreement (RHCA) we have with New Zealand may cover some of your medical costs in the New Zealand public health system.

  1. Top payments
  2. Income Bank

What an Income Bank is

Your Income Bank allows you to earn credits where your income is less than $539 a fortnight.

  1. Maximum loan amount
  2. Security for the loan

When you have to pay costs for security for a loan under the Home Equity Access Scheme

You’ll be responsible for some of the costs involved with managing your Home Equity Access Scheme loan.

  1. Parental Leave Pay
  2. How to claim

Information you’ll need to provide to claim Parental Leave Pay

Information you’ll need to provide to claim Parental Leave Pay.

Financial investments

The value of your financial investments counts in the assets test and income test for payments from us.

Asset hardship provisions

We may stop, reject or reduce your payment because of the assets test. If this is the case, you may be able to apply under the asset hardship provisions.

  1. Health Care Card
  2. Who needs to apply

Renewing a Health Care Card

If you’re still eligible to get a health care card, we’ll issue you a new card before the current one ends. You don’t need to do anything.

  1. Child Care Subsidy
  2. How to balance your payment

Balancing Child Care Subsidy

What you need to do to balance your Child Care Subsidy (CCS) depends on your circumstances.

Express Plus mobile apps

Our Express Plus mobile apps let you access your information and complete a range of services using your mobile device.

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Page last updated: 16 July 2026.
QC 60800