- Top payments
- My Aged Care face-to-face services
How to contact us about My Aged Care face-to-face services
There are different ways to contact us for help with your aged care matters and My Aged Care face-to-face services.
- Top payments
- Utilities Allowance
How to manage your Utilities Allowance
Your options and obligations when you get this payment.
- Disability Support Pension
- How much you can get
Pensioner Concession Card if you get Disability Support Pension
If your Disability Support Pension (DSP) stops, you may still get a Pensioner Concession Card.
- Centrelink self service
- Centrelink phone self service
When you call Centrelink phone self service
Have your Customer Access Number (CAN) ready when you call. You’ll also need your PIN if you haven't created a voiceprint.
- Disability Support Pension
- How much you can get
Payment rates for Disability Support Pension
How much Disability Support Pension (DSP) you can get depends on your situation.
- Aged care calculation of your cost of care
- How to manage your aged care costs
Changes to your circumstances and aged care costs
We need to know about changes to your circumstances within 28 days of the change occurring.
- Aged care calculation of your cost of care
- Who should apply
Aged care calculation of your cost of care if you get an income support payment
We may have your financial details if you get a relevant income support payment from us or the Department of Veterans’ Affairs.
- How to manage your participation requirements
- Getting a medical certificate
What happens when you give us a medical certificate for Disability Support Pension
We use your medical certificate to work out if you need an exemption from your participation requirements. This is so you can keep getting Disability Support Pension while you recover.
- Caring for elderly
- Most useful information
Aged care claim for financial hardship assistance form (SA462)
Use this form to claim financial hardship assistance for your aged care costs.
- Work Bonus
- How it works
Work Bonus if you work
If you work, we’ll apply your Work Bonus balance to offset your Work Bonus eligible income. We’ll do this before we apply the income test.