Most useful information

The pages voted most useful by other website visitors.

Balancing dates if you were single and got income support

If you were single and got an income support payment for the entire financial year, we may balance your Family Tax Benefit (FTB) without you doing anything.

  1. Top payments
  2. Assurance of Support

Who can be an assurer for an Assurance of Support

To give an Assurance of Support you must meet certain guidelines.

  1. Contact us
  2. When we may contact you

Payment Accuracy Reviews

We review your details to make sure you’re getting the right payment and payment amount. If you have a partner, we’ll also review their details.

  1. EBT card
  2. How to manage your EBT card

Using your digital electronic benefit transfer card

You can use your digital Electronic Benefit Transfer (EBT) card to buy goods and services or get cash out at a point of sale (POS) terminal subject to limits.

  1. Active scams
  2. Centrelink scams

Fake information about Centrelink payments

There are unofficial websites and social media accounts online sharing fake information about Centrelink payments that aren’t real or no longer available.

  1. Top payments
  2. Status Resolution Support Services payment (SRSS)

How to apply for Status Resolution Support Services payment

Contact a SRSS service provider in your state or territory. They’ll help you apply for the SRSS payment.

Income Stream Reviews

Each financial year we review certain types of income streams. We do this to ensure we assess your payments and concession cards correctly.

  1. Centrelink debts and overpayments
  2. Information about income apportionment

Income Apportionment Resolution Scheme

If you have a debt which may be affected by income apportionment, you can apply for the Income Apportionment Resolution Scheme.

  1. Working
  2. Most useful information

Compensation Personal Sickness and Accident Claim form (SS485)

Use this form to provide information about a customer’s compensation policy.

  1. Top payments
  2. Aged care calculation of your cost of care

How to apply for aged care calculation your cost care by form

If you can't apply online, complete the following steps to get an aged care calculation of your cost of care by using a form.

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Page last updated: 12 December 2024.
QC 60800