Most useful information

Proving your identity in person for a Centrelink payment

How to prove who you are in person at a service centre.

1. Natural disaster
2. Most useful information

Crisis and other help

We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.

1. Family Tax Benefit
2. Who can get it

Family Tax Benefit Part A eligibility

We pay Family Tax Benefit (FTB) Part A per child. The amount we pay you depends on your family’s circumstances.

1. Top payments
2. Financial Information Service

How to contact the Financial Information Service

We have Financial Information Service (FIS) Officers to help you.

1. How much you can get
2. Hours of subsidised child care

Recognised participation for Child Care Subsidy

Recognised participation types for Child Care Subsidy (CCS).

1. Rent Assistance
2. Who can get it

Proof of rent arrangements for Rent Assistance

If you tell us you’re renting when you claim a payment, we may ask for proof. We use this to check if you can get Rent Assistance.

1. Prove your identity
2. Proving your identity online

How to prove your identity to Centrelink using your Digital ID

How to prove who you are to Centrelink using your Digital ID.

1. Help for myGov, online accounts and mobile apps
2. Centrelink online account help guides

Centrelink online account help - Update your banking details

Instructions on how to update your banking details, including cash, cheques, loans, savings, deeming accounts and term deposit accounts.

Payments while outside Australia

To get your payment or concession card while outside Australia, you must continue to meet the qualification rules at all times.

1. Parenting Payment
2. Who can get it

Principal carer rules for Parenting Payment

To get Parenting Payment you must be the main carer of a young child or children.