Most useful information

The pages voted most useful by other website visitors.

Balancing your family assistance payments

After the financial year ends, we balance your payments to make sure you got the right amount.

  1. Help for myGov, online accounts and mobile apps
  2. Centrelink online account help guides

Centrelink online account help - Apply for an advance payment

Instructions to apply for an advance payment using your Centrelink online account.

Acting arrangements for Centrelink or aged care

How someone can act for you or you can act for someone with Centrelink or aged care.

  1. Pensioner Concession Card
  2. Who needs to apply

Renewing a Pensioner Concession Card

How to renew your Pensioner Concession Card.

  1. Financial Information Service
  2. What it is

Financial Information Service Officers

Our Financial Information Service Officers can help you plan for your future financial needs.

  1. Top payments
  2. Age Pension

How to claim Age Pension

Complete the following steps to claim Age Pension.

  1. Home Equity Access Scheme
  2. How to apply

Supporting documents for the Home Equity Access Scheme

When applying for the Home Equity Access Scheme loan, you’ll need to give us some supporting documents. If you don’t, we can’t assess your application.

  1. My Aged Care face-to-face services
  2. How we can help you

Aged Care Specialist Officer in My Aged Care face-to-face services

An Aged Care Specialist Officer (ACSO) is part of My Aged Care face-to-face services. They can help with your aged care matters.

  1. Carer Allowance
  2. How to claim

Other forms you may need to complete - Carer Allowance

When you make your claim for Carer Allowance, we may ask you to give us more information.

Mutual obligation requirements

Mutual obligation requirements are tasks and activities you agree to do while you get some payments from us. Penalties may apply if you don’t meet them.

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Page last updated: 12 December 2024.
QC 60800