Most useful information

1. Special Benefit
2. How to manage your payment

Transfer to Age Pension

If you’re Age Pension age and get an eligible payment, you can apply to transfer to Age Pension.

1. Accessing our services
2. Contact us

How to get more information from us

There are different ways to access information from us. You can access information through freedom of information, personal information releases and the Privacy Impact Assessment Register.

Balancing your family assistance payments

After the financial year ends, we balance your payments to make sure you got the right amount.

1. Help for myGov, online accounts and mobile apps
2. Centrelink online account help guides

Centrelink online account help - Upload documents

Instructions on how to upload and submit documents using your Centrelink online account.

1. Centrelink self service
2. Centrelink phone self service

When you call Centrelink phone self service

When you call, have both your Customer Access Number (CAN) and PIN, if you haven't created a voiceprint.

1. Retirement years
2. Most useful information

Income and assets form (SA369)

Use this form if you’re claiming a payment and need to tell us about your income and assets.

1. Centrelink self service
2. Centrelink online account

What you can do with your Centrelink online account

You can claim, manage your payments, details and money, give us documents and report your income online.

1. Accessing our services
2. Contact us

What changes you need to know or tell us about

Keep up to date on changes to our services, letting us know your circumstances have changed and your responsibilities when dealing with us.

1. International Services
2. How we can help

Social security agreements for International services

We have these agreements with many countries.

1. Living with disability
2. Most useful information

Medical Practitioners - Essential Medical Equipment Payment (EMEP) - Medical confirmation form (SA449)

This form is part of the medical assessment for EMEP. It may help cover extra costs of running essential medical equipment, or heating or cooling in your home.