Most useful information

Severe financial hardship for Crisis Payment

For the purposes of Crisis Payment, you’re in severe financial hardship if you meet certain criteria.

1. Contact us
2. What changes you need to know or tell us about

Customer service changes

Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.

1. What changes you need to know or tell us about
2. Change your circumstances with Centrelink

Updating your bank account balances and details with Centrelink

If you get a payment from us, you must tell us when there are changes to your bank account balances.

1. Accessing our services
2. Forms

Centrelink forms for individuals

Centrelink forms for individuals in alphabetical order.

1. Commonwealth Seniors Health Card
2. Who can get it

Income test for a Commonwealth Seniors Health Card

You must meet an income test to get a Commonwealth Seniors Health Card.

1. Top payments
2. JobSeeker Payment

How to claim JobSeeker Payment

Complete the following steps to claim JobSeeker Payment. Before you start, check if you can get it.

1. Top payments
2. Parental Leave Pay

How much Parental Leave Pay you can get

Parental Leave Pay is based on the national minimum wage.

1. Top payments
2. Early release of superannuation

How to apply to release your superannuation early

The way you apply for early access to your super depends on the reason you need it.

1. Top payments
2. JobSeeker Payment

How to report and manage your JobSeeker Payment

To keep getting JobSeeker Payment you need to report every 2 weeks. You also need to keep meeting your mutual obligation requirements.

1. Top payments
2. Pensioner Concession Card

Who can get a Pensioner Concession Card

We'll automatically send you a Pensioner Concession Card if you get certain payments from us.