Most useful information

Accessing our services

We have resources to help you use and manage our services. Find information in your language, news, forms, community groups and self-service options.

1. Accessing our services
2. Forms

How to use our forms

Learn how to fill in and sign our forms.

1. Contact us
2. What changes you need to know or tell us about

Customer service changes

Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.

Financial investments

The value of your financial investments counts in the assets test and income test for payments from us.

1. Family Tax Benefit
2. What can affect your payment

How your percentage of care affects your Family Tax Benefit (FTB) payments

As part of a care assessment, we consider how often each parent or non-parent carer, cares for a child. This is the percentage of care.

1. Top payments
2. Carer Allowance

How to claim Carer Allowance

Complete the following steps to claim Carer Allowance. Before you start, check if you can get it.

1. Youth Allowance for students and Australian Apprentices
2. Who can get it

Dependent or independent for Youth Allowance as a student or Australian apprentice

When you apply for Youth Allowance for students and Australian Apprentices, we’ll assess you as being either dependent or independent.

1. Age Pension
2. How to manage your payment

Change of circumstances when you get Age Pension

If you get Age Pension and your circumstances change, you need to tell us. We need to check if you can keep getting it.

What to report when you report income to Centrelink

We need to know the gross employment income you and your partner get so we can pay you the right amount.

1. Commonwealth Seniors Health Card
2. How to claim

Supporting documents for Commonwealth Seniors Health Card

We’ll ask you for some documents and information to support your claim for a Commonwealth Seniors Health Card.