Most useful information

1. Contact us
2. What changes you need to know or tell us about

Customer service changes

Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.

Centrelink

We have payments and services to support you.

1. Accessing our services
2. Contact us

What changes you need to know or tell us about

Keep up to date on changes to our services, letting us know your circumstances have changed and your responsibilities when dealing with us.

1. Top payments
2. Social work services

How to contact social work services

You can speak to a social worker over the phone.

1. Newborn Upfront Payment and Newborn Supplement
2. How much you can get

Newborn Upfront Payment and Newborn Supplement amount for multiple children

If you have twins, triplets, quadruplets or more, you may get Newborn Upfront Payment and Newborn Supplement.

1. Centrelink self service
2. Centrelink online account

How to manage your appointments online

If you’re a Centrelink customer, you can book, reschedule and cancel some of your appointments online.

Proof of Life compliance reviews if you’re older than 80 and live overseas

If you’re older than 80 and live outside Australia you may need to complete a Proof of Life Certificate form.

1. Ageing
2. Retirement years

During your retirement years

Let us know about any changes to your circumstances during your retirement years.

1. Top payments
2. Financial Information Service

How to contact the Financial Information Service

We have Financial Information Service (FIS) Officers to help you.

1. Top payments
2. Financial Information Service

What the Financial Information Service is

The Financial Information Service helps you make informed decisions about your finances.