Most useful information

Proving your identity over the phone with Centrelink

How to prove who you are over the phone.

1. What FIS information you can watch online
2. Lump sums

FIS inheritance video

Watch this video to learn about how FIS can help you if you get an inheritance.

Employment income

This is pay you get for work you've done for an employer.

Supporting documents for your Centrelink claim

When you claim a payment or service, we’ll ask you for some documents to support your claim.

1. Self service
2. Centrelink self service

Centrelink Customer Reference Number (CRN)

A Customer Reference Number (CRN) helps us identify your Centrelink record.

1. Centrelink letters online
2. You need to know

Your mailing address when you get Centrelink letters online

You should make sure your mailing address is up to date, even if you get Centrelink letters online.

1. Help for myGov, online accounts and mobile apps
2. Centrelink online account help guides

Centrelink online account help - Apply for an advance payment

Instructions to apply for an advance payment using your Centrelink online account.

1. Centrelink self service
2. Express Plus Centrelink mobile app

How to download and set up the Express Plus Centrelink mobile app

You can download and set up the Express Plus Centrelink mobile app on your mobile or tablet.

1. Accessing our services
2. Self service

About myGov

myGov is a simple and secure way to access government services online in one place.

1. Retraining
2. Most useful information

Details of income stream product form (SA330)

Use this form to give us information about your income stream, so we can calculate your payment.