- Top payments
- Financial Information Service
How to contact the Financial Information Service
We have Financial Information Service (FIS) Officers to help you.
- Help for myGov, online accounts and mobile apps
- Centrelink online account help guides
Centrelink online account help - Travelling outside of Australia
Instructions on how to tell us about your overseas travel using your Centrelink online account.
Residence descriptions
You usually need to be an Australian resident or hold a specific visa type to get a Centrelink payment or concession card.
Employment income reporting
You must tell us the gross employment income you and your partner get so we can pay you the right amount.
Your family income estimate for family assistance payments
We use your family income estimate to work out how much family assistance to pay you. This includes Family Tax Benefit (FTB) and Child Care Subsidy (CCS).
- Self service
- Centrelink self service
Upload your Centrelink documents online
You can securely upload an image of your Centrelink form or other documents online.
Paying tax on a Centrelink payment
You may have to pay income tax on your taxable Centrelink payments.
- Seeking medical help
- Get health care
Concession and health care cards
Concession and health care cards can get you cheaper health services and medicines.
- Help for myGov, online accounts and mobile apps
- myGov online help guides
myGov help - How to use video chat for mobile app appointments
You can use video chat to talk to us about some Centrelink payments and services using the myGov mobile app.
- Early release of superannuation
- Who can access their superannuation early
Financial impact
Getting your super early may affect other payments you get or tax you pay. You may also need to pay a fee to your super fund.