Most useful information

The pages voted most useful by other website visitors.

  1. Help for myGov, online accounts and mobile apps
  2. Centrelink online account help guides

Centrelink online account help - Manage the money you owe

Instructions on how to manage the money you owe using your Centrelink online account.

Using your BasicsCard and where to use it

You can use your BasicsCard in person at approved stores and businesses across Australia.

  1. Centrelink letters online
  2. You need to know

What you can do with Centrelink letters online

When you get Centrelink letters online you can view, print or save them.

When you need an Employment Separation Certificate

If you or your partner stop work or change from full time to casual work, you may need to give us an Employment Separation Certificate.

  1. Commonwealth Seniors Health Card
  2. Who can get it

Residence rules for a Commonwealth Seniors Health Card

To be eligible for the Commonwealth Seniors Health Card you must meet the residence rules.

  1. Work Bonus
  2. How it works

Work Bonus balance

We use your Work Bonus balance to offset your eligible income so you keep more of your pension if you’re working.

  1. Low Income Health Care Card
  2. Who can get a card

Residence rules for a Low Income Health Care Card

To be eligible for a Low Income Health Care Card you must meet the residence rules.

Business structures

Your business structure may affect your and your partner’s payments from us.

Your family income estimate for family assistance payments

We use your family income estimate to work out how much family assistance to pay you. This includes Family Tax Benefit (FTB) and Child Care Subsidy (CCS).

Someone to act for you with Centrelink or aged care

You can ask a person or organisation to act for you as your authorised Centrelink or aged care representative.

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Page last updated: 12 December 2024.
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