Most useful information

The pages voted most useful by other website visitors.

Payments while outside Australia

To get your payment or concession card while outside Australia, you must continue to meet the qualification rules at all times.

  1. Low Income Health Care Card
  2. Who can get a card

Benefits of a Low Income Health Care Card

You and your dependent child can get benefits if you have a Low Income Health Care Card.

  1. Housing
  2. Most useful information

Certification of location in a country with which Australia has a social security agreement form (AUS172)

Use this form to confirm you are in a country with which Australia has a social security agreement.

  1. Managing your money
  2. Most useful information

Robodebt refunds

People who paid money back towards an eligible robodebt got a refund of their repayments.

  1. Contact us
  2. What changes you need to know or tell us about

Customer service changes

Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.

  1. Age Pension
  2. How to claim

Supporting documents for Age Pension

When claiming Age Pension, we’ll ask you for some supporting documents to support your claim for Age Pension.

  1. Victoria Bushfires, January 2026
  2. Australian Government Disaster Recovery Payment

Who can get Vic Bushfires, January 2026 - Australian Government Disaster Recovery Payment

You must meet eligibility rules to get Australian Government Disaster Recovery Payment (AGDRP).

  1. Rent Assistance
  2. Who can get it

Proof of rent arrangements for Rent Assistance

If you tell us you’re renting when you claim a payment, we may ask for proof. We use this to check if you can get Rent Assistance.

  1. Additional Child Care Subsidy
  2. Who can get it

The Temporary Financial Hardship additional child care subsidy

You need to meet certain criteria to be eligible for Additional Child Care Subsidy Temporary Financial Hardship.

Accessing our services

We have resources to help you use and manage our services. Find information in your language, news, forms, community groups and self-service options.

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Page last updated: 12 December 2024.
QC 60800