Most useful information

The pages voted most useful by other website visitors.

Explanation or formal review of a decision form (SS351)

Use this form to ask for an explanation or formal review of a decision.

  1. Help for myGov, online accounts and mobile apps
  2. Centrelink online account help guides

Centrelink online account help - Manage your income and assets details

Instructions to update your income and assets details using your Centrelink online account.

  1. How to balance your payment
  2. Balancing Family Tax Benefit

When we balance your Family Tax Benefit

We start balancing your Family Tax Benefit (FTB) from July.

How to get reminders to report income to Centrelink

If you have to report your income each fortnight, we’ll send you an SMS reminder on the day your report is due.

  1. Centrelink payment summary
  2. What’s on it

Payments that don’t show on your payment summary

Your Centrelink payment summary won’t show some taxable payments you get from us. But if you get any, you'll need to report them in your tax return.

What adjusted taxable income is

We use your adjusted taxable income to work out your eligibility for some payments, concessions or services.

Severe financial hardship for Crisis Payment

For the purposes of Crisis Payment, you’re in severe financial hardship if you meet certain criteria.

  1. Low Income Health Care Card
  2. Who can get a card

Income test for the Low Income Health Care Card

To get a Low Income Health Care Card your income must be under the limit.

  1. Centrelink self service
  2. Centrelink phone self service

What are the Centrelink phone self service options

There are 2 options for phone self service.

  1. Death of a loved one
  2. Most useful information

Advice of death form (SA116)

Use these forms to advise us of the death of an adult or child. We’ll use these details to update records with Medicare, Centrelink and Child Support.

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Page last updated: 12 December 2024.
QC 60800