Payments while outside Australia
To get your payment or concession card while outside Australia, you must continue to meet the qualification rules at all times.
Benefits of a Low Income Health Care Card
You and your dependent child can get benefits if you have a Low Income Health Care Card.
Certification of location in a country with which Australia has a social security agreement form (AUS172)
Use this form to confirm you are in a country with which Australia has a social security agreement.
Robodebt refunds
People who paid money back towards an eligible robodebt got a refund of their repayments.
Customer service changes
Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.
Supporting documents for Age Pension
When claiming Age Pension, we’ll ask you for some supporting documents to support your claim for Age Pension.
Who can get Vic Bushfires, January 2026 - Australian Government Disaster Recovery Payment
You must meet eligibility rules to get Australian Government Disaster Recovery Payment (AGDRP).
Proof of rent arrangements for Rent Assistance
If you tell us you’re renting when you claim a payment, we may ask for proof. We use this to check if you can get Rent Assistance.
The Temporary Financial Hardship additional child care subsidy
You need to meet certain criteria to be eligible for Additional Child Care Subsidy Temporary Financial Hardship.
Accessing our services
We have resources to help you use and manage our services. Find information in your language, news, forms, community groups and self-service options.