- Natural disaster
- Most useful information
Crisis and other help
We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.
While you wait for a Centrelink claim outcome
There’s support while you wait to find out about your Centrelink claim outcome.
- What changes you need to know or tell us about
- Change your circumstances with Centrelink
Updating your bank account balances and details with Centrelink
If you get a payment from us, you must tell us when there are changes to your bank account balances.
- How we work out your assessment
- How your income affects your child support
What adjusted taxable income is
We use your adjusted taxable income to work out your eligibility for some payments, concessions or services.
- Seeking medical help
- Get health care
Concession and health care cards
Concession and health care cards can get you cheaper health services and medicines.
- Accessing our services
- Contact us
How to get more information from us
There are different ways to access information from us. You can access information through freedom of information, personal information releases and the Privacy Impact Assessment Register.
- Family Tax Benefit
- Who can get it
Family Tax Benefit Part A eligibility
We pay Family Tax Benefit (FTB) Part A per child. The amount we pay you depends on your family’s circumstances.
Income
Most types of income count in your income test. We use this and your assets test to assess if you can get a payment, and to calculate your rate of payment.
- Health Care Card
- How to manage your card
Change of circumstances if you hold a Health Care Card
You need to tell us about any changes to your circumstances when you hold a Health Care Card.
- Top payments
- Centrepay
How to manage Centrepay
You can choose to manage Centrepay yourself or ask someone to help you.