Most useful information

1. Top payments
2. My Aged Care face-to-face services

How to contact us about My Aged Care face-to-face services

There are different ways to contact us for help with your aged care matters and My Aged Care face-to-face services.

1. Living arrangements
2. Relationship changes

Getting together for relationship changes

Being in a relationship, whether it’s new or not, can affect what payments you can apply for and how much you’ll get.

1. Accessing our services
2. Self service

Acting arrangements for Medicare, Centrelink, aged care or child support

You can act for someone or ask someone to act for you with Medicare, Centrelink, aged care or Child Support.

1. Growing up
2. Most useful information

Authorising a person or organisation to enquire or act on your behalf form (SS313)

Use this form to authorise a person or organisation in Australia to be your nominee so they can enquire or act on your behalf with Centrelink.

1. Retraining
2. Most useful information

Details of income stream product form (SA330)

Use this form to give us information about your income stream, so we can calculate your payment.

1. What changes you need to know or tell us about
2. Customer service changes

Public holiday reporting and payment dates

Your reporting and payment dates may change when we close for national public holidays. We may pay you early.

1. Self service
2. Centrelink self service

Centrelink Customer Reference Number (CRN)

A Customer Reference Number (CRN) helps us identify your Centrelink record.

1. Top payments
2. Health Care Card

Who can get a Health Care Card

You may get a Health Care Card if you get specific payments or supplements from us. You’ll get it if you’re on the maximum rate of Family Tax Benefit Part A.

1. Top payments
2. Pensioner Concession Card

Who can get a Pensioner Concession Card

We'll automatically send you a Pensioner Concession Card if you get certain payments from us.

1. Top payments
2. Rent Assistance

What you need to do for Rent Assistance

You have a responsibility to tell us about changes to your rent or accommodation details if you get Rent Assistance.